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Customer Account Representative

Job in Lawrence, Essex County, Massachusetts, 01842, USA
Listing for: Alphabe Insight Inc
Full Time position
Listed on 2026-03-05
Job specializations:
  • Business
    Client Relationship Manager
  • Customer Service/HelpDesk
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 53000 - 57000 USD Yearly USD 53000.00 57000.00 YEAR
Job Description & How to Apply Below

Dinamic AS Group is a forward-thinking business services organization committed to strategic growth, operational excellence, and impactful communication. We partner with clients across diverse industries, delivering innovative solutions that strengthen brand presence and build meaningful stakeholder relationships. Our culture values professionalism, collaboration, and continuous development.

Job Description

As a Customer Account Representative, you will serve as the primary point of contact for assigned client accounts. You will be responsible for maintaining strong relationships, ensuring customer satisfaction, and supporting account operations from onboarding to ongoing service management.

This role requires professionalism, communication excellence, and the ability to manage multiple priorities while maintaining accuracy and efficiency.

Responsibilities
  • Manage and maintain client accounts with a high level of professionalism
  • Serve as the main liaison between clients and internal departments
  • Address customer inquiries and resolve concerns in a timely manner
  • Monitor account performance and ensure service expectations are met
  • Prepare reports, documentation, and account updates as required
  • Support new client onboarding and account setup processes
  • Identify opportunities to enhance client satisfaction and retention
  • Maintain accurate records and ensure compliance with company standards
Qualifications
  • Strong communication and interpersonal skills
  • Professional demeanor and client-focused mindset
  • Excellent organizational and time-management abilities
  • Ability to work independently and within a team environment
  • Problem‑solving skills with attention to detail
  • Adaptability in a fast-paced business setting
  • Proficiency in basic computer and administrative systems
Additional Information

Competitive salary ($53,000 – $57,000 annually)

Opportunities for professional growth and advancement

Skill development and ongoing training

Supportive and collaborative work environment

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