Hy-Chi Department Cook

Hy-Chi Department Cook – Hy‑Vee, Inc.

Additional Considerations:
Bilingual Preferred – Mandarin.

• Job Title: Hy-Chi Department Cook
• Department: Hy‑Chi
• Classification: Non‑Exempt
• General Function: Prepare various foods for the Hy‑Chi department, manage hot and cold cases, and provide courteous, friendly, and efficient customer service.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

• Provide prompt, efficient, and friendly customer service, exhibiting caring, concern and patience in all interactions.
• Smile and greet customers in a friendly manner throughout the store.
• Make an effort to learn customer names and address them by name whenever possible.
• Assist customers by escorting them to products, securing out‑of‑reach items, unloading heavy items, noting and passing along suggestions or requests, and performing tasks that enhance the shopping experience.
• Answer the telephone promptly and provide helpful service to callers.
• Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Pre‑clean and heat woks with gas, add oil, and cook soups before meats.
• Prepare vegetables and sauces, combine ingredients with meat, and place finished food in hot cases, monitoring amounts and refilling as necessary.
• Order product and supplies when necessary or notify department head of needs.
• Clean work area at the end of the shift.
• Fill the cold case with fresh‑made food.
• Prepare items for the next day (e.g., meats in freezer).
• Understand all aspects of the Hy‑Chi kitchen.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

• Check rice as time permits.
• Takes customer orders at the Hy‑Chi department counter when necessary.
• Assists in other areas of the store as needed.
• Performs other job‑related duties and special projects as required.

• Ability to carry out detailed written or verbal instructions.
• Basic arithmetic: add, subtract, multiply, and divide whole numbers.
• Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.

Education and Experience: High school diploma or equivalent; training provided.

• Able to exert up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
• Vision up to 20 inches and down to 20 feet with or without correction; color vision to identify and distinguish colors.
• Perform balancing, kneeling, reaching, standing, walking, pushing, pulling, finger dexterity, lifting, grasping, talking, hearing, and repetitive motions.

Working Conditions: Frequently exposed to noise, temperature extremes, and cleaning chemicals or solvents in a fast‑paced environment with significant pressure to meet deadlines.

Equipment Used: Wok, cooking spoons, buckets (vegetables), knives, and cutting boards.

Contacts: Daily contact with store personnel, customers, and the general public.

Employment is contingent upon the successful completion of a pre‑employment drug screen.