Specialty Assistant Store Manager

Specialty Assistant Store Manager in Training (SASM-IT)

Specialty Assistant Store Manager in Training (SASM-IT) at The Home Depot will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager. The training program includes structured learning, mentorship, and leadership development, covering Manager on Duty duties, oversight of Specialty and Pro Departments, and collaborative strategy development to boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses.

SASM-ITs are expected to lead by example and uphold all company policies and positions throughout the training period, which may last up to 6 weeks.

• Training and Preparation (50%) – Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
  
  Learn and demonstrate the performance management process, including review of associate performance and execution of the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
• Customer Experience (15%) – Supervise associates in the selling effort and lead GET culture by setting the example. Drive customer service and associate engagement throughout the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• Sales and Productivity (15%) – Work with key partners to plan merchandise placement, signage, and support stock integrity through inventory management. Learn how to maintain and operate all store equipment and systems and how to manage daily financial operations.
• Operations Management (10%) – Perform opening, closing, MOD, and other whole‑store focus responsibilities. Adhere to all company policies and procedures and hold associates accountable for following them. Command of store standard operating procedures (SOPs), especially those involving safety compliance and tactics to maintain process accuracy and mitigate shrink.
• Safety (10%) – Ensure self and associates follow all safety and hazardous materials procedures and Safety Matters guidelines at all times.

• Reports to Store Manager
• No direct reports

• Typically requires overnight travel less than 5% of the time

• Must continuously stand, walk, or regularly lift/handle/carry material or equipment of moderate weight (8–20 pounds)

• Located in a comfortable indoor area. Unpleasant conditions are infrequent and not objectionable.

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States

• Demonstrated ability to collaborate and work effectively with cross‑functional teams

• High school diploma and/or GED equivalent

• Bachelor’s degree or equivalent in a field related to the job

• 3 years

• No additional years of experience required

• 1+ year of previous leadership experience

• 2+ years of previous leadership experience

• None

• Action Oriented
• Collaborates
• Customer Focus
• Drives Results
• Resourcefulness