Student - Advanced Level IT Technician – Help Desk

Position Overview

The IT Help Desk fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous, timely, and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning, scholarship, and creative endeavor. Basic technical training is provided.

80% – Campus Technology Support

• Provide phone, email, chat, and in‑person technology support to faculty, staff, and students for issues related to KU computing systems and KU IT services (e.g., Enroll & Pay, email, classroom technology, delegate access, etc.).
• Adhere to departmental policies, processes, and procedures to maintain account security.
• Create service tickets and document detailed notes in the ticketing system.
• Offer remote assistance to users when required.
• Provide best‑effort support for personal devices.

15% – Peer Training

• Assist with onboarding and training of new hires.
• Communicate and demonstrate proper processes, procedures, and best practices to ensure consistency and quality of support.
• Serve as a resource for answering questions and reinforcing departmental standards during the training period.

5% – Other Duties

• Assist with special projects, administrative reports, and other responsibilities as assigned.

• Demonstrated familiarity with KU environment and online services offered by KU IT as evidenced by previous experience and application materials.
• Previous experience with basic computer hardware and software troubleshooting as evidenced by application materials.
• Previous experience using Windows, or Apple OS/iOS as evidenced by application materials.
• Demonstrated working knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.) as evidenced by application materials.
• Previous experience with Microsoft Outlook as evidenced by application materials.
• Previous experience using and troubleshooting audio/visual and equipment as evidenced by application materials.
• Previous experience demonstrating the ability to work independently, as part of a team, and multi‑task while staying on task as evidenced by application materials.

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre‑enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester.

Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

• Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
• This is an hourly/non‑exempt position. A student employee cannot hold an hourly/non‑exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Incomplete applications will not be considered.

Sunday, 3/1/2026, by 11:59 PM Central Standard Time.

Austin Corbitt
a140c628

$15/hr

Monday March 16, 2026