Application Support Administrator

Why consider this job opportunity

Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Remote work flexibility
Charitable contribution match programs
Stock purchase opportunities
Award-winning, inclusive workplace culture

• Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
• Resolve issues in a timely manner to minimize downtime and ensure optimal performance
• Manage user access and permissions, ensuring data security and compliance with company policies
• Assist in escalating unresolved issues and provide prompt feedback to internal customers
• Collaborate effectively with cross-functional teams

• Must be fluent in French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment such as Service Now
• Excellent attention to detail with proven organizational and time management skills
• Strong communication and interpersonal skills

• Proficient with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Familiarity with applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, and Erlon

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.