Bodyshop Receptionist

Job Description

The Body Shop Receptionist is the first point of contact for customers and insurance partners. This role is responsible for creating a professional, welcoming experience while supporting daily front‑office operations, scheduling, and administrative coordination within a fast‑paced collision repair facility.

Position Summary

• Customer Service & Front Desk
• Greet customers promptly and professionally (in‑person and by phone).
• Schedule repair appointments and estimate consultations.
• Check customers in and out for vehicle drop‑off and pick‑up.
• Collect required documentation (insurance info, deductible payments, signatures).
• Explain basic repair process timelines and next steps.
• Maintain a clean, organized front office and waiting area.

• Answer and route incoming phone calls.
• Respond to e‑mails and online inquiries.
• Assist with data entry into management systems (e.g., CCC ONE or similar estimating software).
• Scan and upload documents, photos, and insurance paperwork.
• Process payments and issue receipts.
• Maintain filing systems (digital and physical).

• Strong communication and customer service skills.
• Professional appearance and demeanor.
• Ability to multitask in a fast‑paced environment.
• Basic computer proficiency (Microsoft Office, email, shop management systems).
• Organized and detail‑oriented.
• Cash handling experience preferred.
• Previous automotive or collision repair experience is a plus.

• Fast‑paced collision repair facility.
• Frequent interaction with customers, insurance representatives, and technicians.
• Extended periods sitting, phone use, and computer work.

• Provide exceptional customer service.
• Maintain accurate documentation.
• Support shop efficiency through organization and timely communication.
• Represent the shop's brand and professionalism at all times.