Customer Care Representative

Customer Care Representative

Pay: $40,000 – $60,000 per year
Salary + Commission

Green Factor – Lawrence

Green Factor is growing rapidly and we’re looking for a Customer Care Representative to join our Sales Team.

For over 15 years, Green Factor has helped homeowners create more comfortable, healthier homes through solutions in insulation, roofing, radon mitigation, air quality, and home performance.

Our mission is simple:

To Help Everyone be Comfortable and Healthy in their Homes.

This role sits at the center of our customer experience.

You are often the first voice customers hear and the person who keeps communication flowing between homeowners and our sales team.

We’re looking for someone who is confident on the phone, highly organized, detail oriented, and genuinely enjoys helping people find solutions.

If you naturally build rapport, stay calm under pressure, and take pride in delivering exceptional service, this role may be a great fit.

• Build trust quickly through exceptional, professional, phone communication
• Take ownership and work well independently
• Are naturally organized and detail-oriented
• Are persistent, proactive, and follow through
• Have strong time management skills
• Are comfortable learning new software and systems
• Align with a high standard of customer care

Exceptional customer experience is what separates Green Factor from our competitors — and this role is critical in protecting that standard.

• Answering incoming calls across our service divisions
• Conducting outbound follow-up calls to customers
• Managing heavy phone and email communication
• Following up on assessments and proposals
• Supporting sales representatives and customers
• Verifying customer satisfaction and experience
• Maintaining accurate records and notes

This is a fast-paced role with increasing responsibility over time.

• Friendly, supportive team environment
• Paid training
• Salary + Commission structure
• Medical, Dental, Vision Insurance
• Life Insurance & HSA options
• 401(k) with matching
• Paid Time Off & Holidays
• Clear opportunities for growth and advancement

Candidates should expect assessments and phone screening as part of the hiring process.

Learn more about us at

Job Types: Full-time

Work Location:

In Person