Dispatcher, Customer Service​/HelpDesk

Dispatcher

Transdev in Lawrence, Kansas is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

• $21.70 - $28.43 (Union Collective Bargaining Agreement Pay Scale)
• Starting pay $21.70 with progression to $28.43 over 7 years.
• Paid sick leave; medical, dental & vision after 90 calendar days of employment for full‑time employees, life insurance, 401k retirement, and company holidays.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• 1 year of customer service, dispatch experience preferred.
• Must have or be willing to get Class B CDL with Passenger Endorsement.
• Excellent phone demeanor and customer service skills.
• Ability to work independently.
• Excellent verbal, interpersonal, judgment and problem‑solving abilities.
• Experience with word processing, spreadsheets, Internet software, e‑mail, and/or database software preferred.
• Basic computer skills are required.
• Must be able to read a map and possess knowledge of the service area.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at

Transdev maintains a drug‑free workplace. Applicants must: be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) and successfully pass a pre‑employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.