Manager University of Kansas Athletics

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Premium Manager is responsible for overseeing and elevating the overall experience of all premium events throughout the venue. This role is dedicated to creating exceptional, memorable moments for every guest. In our premium spaces, the value goes far beyond the physical environment, it’s defined by the feeling we deliver. The Premium Manager provides white‑glove hospitality, builds strong and lasting guest relationships, and upholds the high service standards that define our premium brand.

This position is an in‑person role and reports directly to the Director of Premium. Candidates must be able to work evenings, weekends, and holidays as required.

This role will pay a salary of $60,000-$70,000.

Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until May 22, 2026.

• Allen Fieldhouse:
  Iconic home of KU men's and women's basketball.
• David Booth Kansas Memorial Stadium:
  Historic football stadium, centerpiece of the KU Gateway District redevelopment.
• Horejsi Family Volleyball Arena:
  State‑of‑the‑art facility dedicated to KU volleyball, located adjacent to Allen Fieldhouse.
• Rock Chalk Park
  • Track & Field Stadium:
    Elite competition venue with Class I certification.
  • Soccer Stadium:
    Hosts KU women's soccer matches.
• Hoglund Ballpark:
  Baseball stadium near Allen Fieldhouse.

• Responsible for managing, developing and mentoring staff of part‑time and full‑time premium employees, including initiating employee discipline as required.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper set‑up of all premium locations prior to doors.
• Set‑up duties may include confirming suite orders, verifying opening inventory, assigning duties to premium workers, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining that levels of food production based upon projected guest attendance has been met.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Ability to oversee inventory, order product, and manage volume sales.
• Manage and run all premium operations before, during and after the event.
• Duties include staff scheduling, employee check‑in, equipment inspection, POS monitoring and troubleshooting, constant guest communication, guest orders, guest complaint resolution, training, clean‑up, post‑event reconciliation and reporting, and any other duties as assigned by the AGM.
• Training new & current employees regarding property procedure & best practices.
• Willing to cover/back‑up any open position to ensure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Ensure that all State/Federal, and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues.
• Complete post‑event evaluations, data compilation, tracking of monetary and product shortages, generating reports, generating invoices; serves as a resource for POS applications and training.
• Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff are aware of…