Conference Coordinator - part-time

Conference Coordinator- $16-16.50 (DOE) per hour

Location:

Lawrence, KS

Schedule:

Flexible day shift (between 10-24 hours per week) Onsite position

HR Bull Consulting is seeking a Conference  this position you will create exceptional and delightful conferencing experiences for their global clients. You will be responsible for working directly with our clients to execute and facilitate their audio and web conference requirements such as recording, Q&A, polling and custom scripting. The Conference Coordinator requires solid time management skills, quick problem-solving skills and great teamwork.

While providing an excellent level of service, the Conference Coordinator must exhibit a high level of dedication, focus and energy. The role requires attention to detail, a positive attitude and a willingness to learn. The Conference Coordinator must excel in and enjoy the fast-paced field of virtual communications.

Essential Job Duties and Responsibilities

• Developing a thorough understanding of related Connex equipment, operating procedures, customer service responsibilities, scripts, and other services in order to effectively and accurately work with the client and systems.
• Providing exceptional customer service at all times.
• Answering the telephone promptly, pleasantly, and professionally while directing callers to their appropriate conference.
• Providing assistance as needed to callers experiencing technical issues; troubleshooting and resolving any issues while following established protocol, escalating as necessary.
• Anticipating problems and making decisions using sound judgment.
• Understanding collaborative relationships between internal Connex teams and proper communication therein.
• Communicating clearly and professionally with internal and external customers.
• Working effectively as part of a team to achieve established outcomes.
• Paying close attention to detail in all aspects of the job.
• Preparing for incoming conferences and assuming responsibility for the success of all technical and service-related elements.
• Understanding client specifics and expectations through team communications, training, and experience.
• Effectively communicating all necessary client and conference information to ensure the proper level of security for all teleconferences under the Coordinator’s supervision.
• Proactively seeking opportunities to provide back-up support for other Conference Coordinators.
• Completing all post conference responsibilities and submitting required forms to help ensure service deadlines are met.
• Troubleshooting technical and/or equipment problems
• Actively participating in assigned training programs.
• Preparing and providing detailed problem reports
• Maintaining company and client confidentiality and discretion.
• Other duties, as assigned.

Qualifications/Requirements

Education:

• High school diploma or GED required.

Skills and Experience

• A minimum of 1 year’s work experience, ideally in a call center environment
• Strong attention to detail
• Ability to read directions and follow processes and work instructions accordingly.
• Must have accurate data entry skills.

Computer Skills

• Proficiency with MS Office—Outlook, Word, Excel