Temporary Administrative Associate

Position Overview

This position is responsible for supporting fire and emergency services instructional program delivery through assigned administrative tasks. This is a customer-facing position interacting with the fire service on a regular basis. This position is responsible for assisting Kansas Fire & Rescue Training Program Managers and Coordinators in preparing training course materials. Assignments include, but are not limited to, firefighter training and event documentation, awarding credentials for successful completion of programs, and completing the appropriate steps to pay and reimburse contract instructors.

This position works in a specialized department and requires a high level of accuracy and timely completion of tasks. This position requires the ability to work independently and often serve as first contact with fire service and emergency services personnel in the State of Kansas.

As a State Fire Training organization and the State Certification Entity for Kansas, Kansas Fire & Rescue Training Institute (KFRTI) is expected to help lead change in the fire service through training and credentialing, including National Certification. Employees of KFRTI must demonstrate a customer-friendly attitude, flexibility, and a strong desire to help the Kansas fire service as well as continue to improve their own training and education.

The Kansas Fire & Rescue Training Institute is a unit of KU Jayhawk Global, housed on the Lawrence campus. The Institute was created by the Kansas legislature to train Kansas firefighters in 1949. The Institute serves fire departments and firefighters through a "traveling instruction service" that provides 500 training events per year potentially reaching every community and every county in Kansas.

The mission of Kansas Fire & Rescue Training Institute is to provide accessible, comprehensive training and credentialing for fire and emergency response personnel to promote health and safety in Kansas communities.

This position reports to the Director of KFRTI.

KU's excellence is a result of the rich tapestry of experiences, perspectives, and backgrounds of our faculty, staff, students, and colleagues from across our nation and the globe. At KU, we invest in continuous learning and growth by creating a climate where people engage in respectful dialogue and debate and support each other's success. We foster a culture of care where each person is seen, heard, and valued.

When people feel a true sense of belonging, we believe they are better able to reach their full potential and achieve remarkable things.

The successful candidate must be eligible to work in the U.S. by the effective date of the appointment.

• Coordinate communication with state partners regarding course offerings, registration, certification, and payment.
• Serve as a resource regarding KFRTI policies and procedures for state partners.
• Master web-based registration systems(Enrole).
• Understand and adhere to payment card protocols, track and maintain security of all received payments.
• Serve as a resource for program staff on purchasing/payment policies regarding payments, cancellations, and refunds.
• Provide customer service assistance with learning management system (Enrole, Blackboard or Canvas) registrations.
• Maintain confidentiality of student information.
• Keep databases free of duplicate records.
• Review the accuracy of course documentation provided by course instructors. Coordinate the correction of documentation if incorrect or incomplete.
• Verify and process payment and travel reimbursement to instructors using existing policies and procedures.
• Enter course results into registration system and issue credentials to students.
• Maintain records for use in reports.
• Interact with contract instructors on issues of pay, reimbursement, and other communications.
• Provide direction for student employees functioning in a support role.
• Record and forward training requests to Program Managers and Coordinators in their absence.
• Assist Program Manager and Coordinators in coordinating training courses and events.
• Prepare and mail teaching kits and…