Outside Account Manager

Company Overview

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting‑edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve.

Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast‑paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development.

As a teammate, you will have the opportunity to continually develop your skills through ongoing training, be innovative, try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals dedicated to meeting and exceeding our customers’ needs.

• Great mentors and on‑the‑job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work‑life balance and flex time

As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier.

• Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and develop strong relationships to generate and close profitable sales
• Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects
• Lead and own the sales process including producing sales call reports, territory planning and growth targets
• Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
• Process orders, quotes, job packages and any other sales functions required
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit Centre
• Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing
• Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team
• Perform other tasks as requested by the Profit Centre Manager

• College and/or University degree
• Minimum 2 years of experience with customer service or counter sales
• Valid driver’s license with a clean driver’s abstract
• Proficient in Microsoft Office software
• Outstanding customer service and verbal communication skills
• Driven to continually identify and pursue new customers and profitably increase market share of each assigned customer
• Ability to gain comprehensive knowledge of product and value‑added services
• Excellent relationship‑building skills with customers, vendors, and teammates
• Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
• Ability to learn and operate the applicable software system used to process orders
• Intermediate math skills
• Able to learn how to operate material handling equipment

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Experience using Trend and Eclipse

Sa…