Service Manager

Overview

Posted Friday, January 23, 2026 at 8:00 AM

About Vin Fast

Vin Fast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. Vin Fast is one of the largest auto manufacturers in Southeast Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.

We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. Vin Fast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. Vin Fast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.

Vin Fast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

Vin Fast and Vin Fast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C $20 billion. As a multi-sector corporation, Vingroup focuses on three main areas:
Technology, Industrials, and Real Estate.

SCOPE OF JOB

As the Service Manager, you will be responsible for managing your Service Centre team, ensuring that an exceptional client experience is delivered to Vin Fast customers during ownership. Your expertise will be relied upon to manage all aspects of the service department, in order to successfully achieve customer satisfaction, revenue, and profitability objectives.

RESPONSIBILITIES AND TASKS

• Lead a successful Service Centre team comprised of Service Advisors and Technicians, from recruitment, through to management, motivation, development, and retention
• Implement corporate processes and standards to ensure customer satisfaction and efficient operations
• Manage utilization of mobility solutions
• Manage relationships with collision repair network facilities
• Instill Vin Fast loyalty by ensuring an exceptional experience for all customers
• Handle and resolve escalated customer complaints
• Liaise with Vin Fast team members from various departments across showroom and corporate head office
• Actively manage and improve on all measured performance indicators, including gross sales, profitability, loyalty, CSI
• Prepare, administer and adhere to annual operating budgets
• Maintain highest possible standards of workmanship and safety
• Keep up to date in training by completing all Vin Fast and any relevant trade-related training and ensure the same for all staff
• Oversee administration of warranty claims in compliance with policies and procedures
• Ensures the proper care, storage and inventory of company-owned automotive tools and shop equipment, inclusive of required inspections, certifications
• Monitor, maintain and ensure proper charging equipment operation
• Ensures that facility, work areas and customer-facing areas are kept clean and well-maintained, at all times
• Other duties as assigned

WHAT YOU BRING ALONG

• A minimum of 5 years of service management experience as an automotive Service Manager, or Assistant Service Manager, with a proven track record in customer satisfaction
• College Diploma or Trade School Certificate in Automotive Studies, or equivalent
• Proficiency in business productivity tools and software (MS Office suite, CRM applications/Salesforce & SAP experience preferred)
• Leadership experience, inclusive of coaching teams, implementing process, and goal setting
• Possess sound automotive technical background with a strong knowledge of EV, technical/mechanical repairs
• Strong interpersonal skills, with excellent written and oral communication skills
• Ability to handle and resolve customer issues or concerns promptly and professionally

CHARACTERISTICS & TRAITS

• Detail oriented, highly organized, and able to multi-task effectively in a fast-paced environment
• Can-do mindset with high energy and strong work ethic
• Creative problem solver; not afraid to think outside the box, always with customer experience in-mind
• Exercises sound judgment
• Flexible and adaptable; able to deal well with modifications and changes to operations
• Passion for excellence and contributing to the success of the business
• Innate curiosity and willingness for continuous learning, flexible to changing…