Manager - ServiceNow

Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
As a Service Now Global Elite Partner, we have a strong, established, and experienced Service Now team covering the whole platform. We have tremendous momentum in our Sec Ops and Risk practice on Service Now where take advantage of our extensive experience to applying best practices and accelerators while leveraging our domain expertise. We have immediate requirements to support our growth and clients’ needs.
We help clients simplify and automate threat and vulnerability management and response while reducing risks, leveraging the strength of the Service Now platform. More specifically, we implement the following Sec Ops solutions in our client’s environment:
Security Incident Response (SIR) : prioritize and respond quickly to security threats using workflows and automation
Vulnerability Response (VR): respond efficiently and prioritize vulnerabilities based on business impact
Security Posture Control (SPC): understand which assets are protected and which are at risk
Threat Intelligence Security Center (TISC):
Gain a comprehensive platform to bolster cybersecurity posture through advanced threat intel

What you will do
Supporting client pursuits business development efforts including preparing proposals and leading presentations to senior executives.
Building long-term business relationships with client personnel.
Taking accountability for client deliverables by leading engagements and teams to successful outcomes with a focus on supporting your team, client needs and generating value.
Building your technical and analytical expertise by delivering high quality results on time and proactively identifying and resolving project issues.
Working with senior KPMG leaders to understand, enhance and integrate service offerings across the Operations.
Designing and delivering consulting and technical methodologies around the Service Now platform.
Active participation and sometimes lead workshops to assess current state processes and tools, defining Service Now requirements and developing and configuring the Service Now platform.
Supporting the team responsible for the implementation and administration of the Service Now installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations (when required), and performing quality assurance testing and user acceptance testing.
Providing expert-level support and technical mentoring, assisting customers with proof-of-concept activities, and leading practice build efforts to include development of practice intellectual property (IP)
Role & responsibilities specific to Sec Ops Service Now:
Develop and Implement Sec Ops Solutions
Integrate Security Tools
Workflow Automation
Custom Script Development
Security Incident Management
Vulnerability Management
Threat Intelligence Integration
Compliance and Audit Support
Platform Maintenance and Upgrades
User Training and Support
Collaboration with Security Teams
Data Management and Reporting
Continuous Improvement
Compliance with Security Standards

What you bring to the role
Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college or university
4+ years of experience in Service Now. Knowledge of the Service Now platform as well as experience delivering Service Now implementations is a requirement
Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
Strong attention to detail, superior communication skills in English and French, both written and verbal, including the ability to communicate with client stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables in both languages is mandatory
Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
Additional Qualifications that would be considered strong assets  

Experience with Service Now Sec Ops modules.
Proficiency in JavaScript, Glide Script, and other relevant scripting languages.
Understanding of security incident management, vulnerability management, and threat intelligence.
Familiarity with security tools such as SIEM, IDS/IPS, and vulnerability scanners.
Experience in integrating security tools with Service Now.
Service Now Certified System Administrator or Certified Implementation Specialist, or other advanced certifications are considered strong assets

The selected candidate must demonstrate excellent communication and presentation skills, with the ability to explain and simplify complex technical concepts for a diverse range of stakeholders. They must be able to do so in both English and French, as part of our clientele is located in…