Job Description & How to Apply Below
WHO YOU ARE:
Reporting to the Director, Loyalty, CRM & Customer Insights, the CRM & Loyalty Business Analytics Intern will support with the extraction, manipulation & visualization of business and customer data from our data warehouse and systems, as well as with loyalty and CRM tasks / initiatives.
Responsibilities include, but are not limited to:
- Extract, manipulate, validate & interpret data from our data warehouse and various systems (Google Big Query/ SQL server, Microsoft Fabric, Power BI, Braze, Other Cloud Platforms, Google Analytics, Loyalty Platform, …) using mainly SQL language & Power BI to visualize
- Support with reporting and dashboard creation to automate and track metrics and results
- Support when necessary and act as back-up for our loyalty specialist & CRM specialist (campaign creation, QA and post campaign analytics)
- Support the team in A/B testing including pre-test analytics, sizing, and results measurement
- Support with customer level analytics & segmentation strategies
- Provide support on special projects and analytics as needed
WHAT YOU’LL NEED:
- Bachelor/ Master degree in progress with a focus in business, statistics, computer science, mathematics or related quantitative field
- Experience with statistical and data manipulation language (strong SQL required)
- Experience working with BI Visualization such as Power BI
- Previous part-time / internship experience in business analytics an asset
- Loyalty program / CRM experience an asset
- Experience working with large data sets to lead to actionable business insights an asset
- Proficiency with Microsoft Office Suite required, including advanced Excel functions.
- Bilingual Preferred (French and English)
- Understanding of database structures an asset
- Adept and proactive problem solver
- Strong organizational skills
- High attention to detail and commitment to high quality work
- Strong analytical & data mining skills
- Ability to work independently as well as part of a multi-disciplinary team
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