GxP IT Systems Engineer, Manufacturing and Labs

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

In Laval, Moderna's long-term strategic partnership with the Canadian Government is revolutionizing the nation's pandemic preparedness and response capabilities. Our upcoming state-of-the-art mRNA vaccine manufacturing facility will play a pivotal role in ensuring rapid access to vaccines for respiratory viruses, contingent on Health Canada's approval. By investing in local talent development and fostering research and development collaborations, we're cementing Canada's position as a global center of mRNA excellence.

Join us as we build a resilient future in biotechnology and healthcare innovation.

We are seeking an experienced and versatile GxP IT Systems Engineer to support manufacturing operations at our Laval site. This hands-on role will collaborate directly with automation engineers, QC analysts, manufacturing operators, warehouse personnel, and other cross-functional teams to maintain critical operations that serve our patients. You will split your efforts between GxP IT systems support (approximately 75%) and end-user/site support (approximately 25%).

This opportunity is ideal for a technically adept professional who thrives at the intersection of Information Technology and Operational Technology, ensuring compliance, stability, and performance of regulated systems in a dynamic manufacturing environment. You will help safeguard validated states, address incidents swiftly, and contribute to secure, efficient operations that are foundational to Moderna’s mission. Occasional after-hours or weekend support may be required to align with manufacturing demands.

Here’s

What You’ll Do:

Your key responsibilities will be:

• Provide GMP systems support including inspections, deviations, CAPAs, and periodic reviews; ensure SOPs, training compliance, data integrity, and regulatory adherence.

• Serve as Tier 1 front-line support for manufacturing systems, closely partnering with engineering and operations to maintain uptime.

• Monitor, triage, and resolve tickets across shop floor systems (workstations, label printers, HMIs, Thin Manager, scanners, peripherals), ensuring SLA adherence and transparent communication.

• Troubleshoot infrastructure (Windows servers, VMware/Hyper-V, AD, DNS/DHCP, file/print, time sync) and escalate as needed.

• · Execute approved GxP changes, patches, and maintenance under formal change control with validated documentation.

• Perform system monitoring and health checks using Dynatrace, Splunk, Pager Duty; proactively address performance, stability, or capacity risks.

• Deploy cybersecurity tooling (Crowd Strike), remediate alerts, support vulnerability patches, and manage certificates in alignment with security policies.

• Maintain asset inventories, system baselines, topology documentation, and ensure CMDB accuracy.

Your responsibilities will also include:

• Implement, maintain, and administer end-user computing devices (laptops, mobile phones, etc.) including OS, MS Office Suite, third-party applications, and hardware issues.

• Troubleshoot, repair, and configure Apple iOS devices, laptops, imaging, data wiping, and asset control while maintaining detailed ticket documentation.

• Deliver best-in-class customer experience when working with end users.

• Partner with Automation, Plant/Lab Engineering, QC/QA, and Digital Core teams to restore service rapidly, schedule maintenance windows, and communicate outages and root cause summaries.

• Participate in change/advisory boards with a focus on operational readiness, risk management, and validated state impacts.

The key Moderna Mindsets you’ll need to succeed in…