Personal banking associate North Shore Laurentides

Personal Banking Associate, Full Time North Shore of Laval, Laurentides

Join TD Canada Trust as a Personal Banking Associate in the North Shore office, where you will help customers with their financial needs and promote TD products and services. This role focuses on providing frontline customer service, driving relationship building, and maintaining regulatory compliance.

• Work Location:
  
  Sainte‑Thérèse, Quebec, Canada
• Hours:
  
  37.5 hours per week
• Line Of Business:
  Personal & Commercial Banking
• Pay: $45,700 – $61,000 CAD annually

At TD Canada Trust, we are the frontline of TD Bank. We build long‑lasting relationships with customers by performing a broad range of service transactions and providing information and advice on services, products, and solutions. At the branch, you will understand customer needs, identify opportunities to promote products and services, and refer customers to the appropriate team member or internal bank partner while ensuring a positive customer experience.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑Secondary or Undergraduate degree (related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic environment with strong administration, organizational, planning and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude, initiative, and the ability to handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience. Compensation policies allow colleagues to progress through the salary range over time as they advance in their role. The base pay offered may vary based upon the candidate’s skills, experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

Language Requirement (Quebec Only):
Bilingual or French‑speaking candidates are encouraged to apply. When the position is posted, a language assessment will determine if additional language knowledge is required.