Customer Service Representative, Interim

Job in Laval, Province de Québec, Canada

Listing for: FGL Sports Ltd.

Full Time, Seasonal/Temporary position
Listed on 2026-03-01

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, Retail Associate/ Customer Service
Retail
Customer Service Rep, Retail Associate/ Customer Service

What you'll do

Part of the Canadian Tire family is Sports Experts. Your Sports Experts! Built on more than 50 years tradition on customer focus, Sports Experts is headquartered in Laval, Quebec. Sports Experts is proud to promote a wide selection of sports equipment, clothing and footwear of renowned and exclusive brands. We are the destination to Stay fit. Live well.

The customer service representative role is to service all Sports Experts customers in a timely professional manner as well as offer support to store employees to resolve in store post sale issues.

Respond to customer’s emails regarding questions about returns, product issues, delivery issues, etc.

Answer customer calls requesting information or support on a post sale issue

Respond to calls and emails from store staff regarding returns received and in-store issues that may occur

Process refunds for articles sent back from customers

Work order reports proactively to identify any issues

Handle some social media escalations

What you bring

High School Diploma

Bilingual (French and English, written and spoken)

Well spoken and good writing skills

Previous customer service experience is an asset

Excellent organizational skills and attention to detail

Knowledge of Microsoft Office suite

#LI-MM2

This posting represents an existing vacancy within our organization.

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