À temps plein Commis à la saisie des données​/Data Entry Clerk

Data Entry Clerk (Full Time) – Commis à la saisie des données Présentation de l'entreprise

Turning Point Brands Canada, founded in 2017, is a growing company operating in heavily regulated industries such as cannabis, tobacco, and vaping. With a management team that brings over 30 years of experience in marketing, distribution, brand management, and pricing strategy, we are committed to building the iconic Zig‑Zag brand in the Canadian market. We are a flexible, collaborative team seeking individuals eager to grow quickly in a fast‑paced environment.

Turning Point Brands Canada was founded and established in 2017 by a management team with 30+ years of experience in trade marketing, distribution, brand management and pricing strategy in heavily regulated industries: cannabis, tobacco and vaping. Partnered with Turning Point Brands, the owner’s rights of Zig‑Zag in North America, the company is poised to grow and build on the iconic brand in the Canadian Market.

We are an experienced team, with a company that is growing quickly and providing a lot of opportunity. We are flexible, collaborative and looking for people who want to quickly establish their place in a company and grow fast.

The Data Entry Clerk is responsible for various administrative and coordination tasks within the operations department. This role ensures the smooth processing of sales orders, customer accounts, and inventory management while maintaining effective communication with sales and marketing teams.

• Accurately enter key account sales orders into the system
• Enter transfer orders efficiently to ensure timely delivery
• Using a provided template, enter and set up new customer accounts in the fulfillment system
• Review Direct‑to‑Consumer (D2C) warranty claims and facilitate the replacement process to ensure customer satisfaction
• Enter sales return orders and replacement orders accurately
• Communicate out‑of‑stock items on sales orders to the sales team for replacement decisions, as needed
• Communicate with sales and marketing teams regarding inventory status and order processing, as needed
• Ensure timely and accurate information flow to support decision‑making processes
• Assist with inventory counts to ensure accurate stock levels, as required

High school diploma or equivalent; additional education or certifications in business administration or related fields is a plus.

Previous experience in a customer service, sales support or coordination role is a plus.

• High level of accuracy in data entry and order processing
• Ability to manage multiple tasks and prioritize effectively
• Strong verbal and written communication skills to liaise with internal teams and ensure clear information dissemination
• Ability to handle warranty claims and coordinate replacements smoothly
• Team
  
  Collaboration:
  
  Willingness to work closely with operations, sales and marketing teams
• Familiarity with Microsoft NAV and templates for entering data is a plus
• Proficiency in English is required to review, enter, and process information and reports received in English from customers and partners located outside Quebec

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, pregnancy, or any other characteristic protected by law.