Head of UX

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Nexthink is looking for an Executive-level UX leader (Head of UX / VP UX) with experience owning end-to-end user experience for a B2B SaaS or platform product ’ll be a core partner to the CPO, Engineering leadership, and GTM stakeholders to shape product strategy, accelerate momentum, and ensure UX decisions directly drive adoption, retention, differentiation, and revenue.

This is an AI-forward role: you’ll bring deep conviction and hands-on experience building AI-driven products, including agentic experiences where orchestration, trust, explainability, control, and human-AI collaboration are central to the UX.
Open to supporting candidates with Relocation and consider alternate Nexthink Hub locations:
Madrid, London, Paris

• Proven ability to critically assess an existing UX, Product, and Research organization, identify gaps (skills, structure, process, culture), and evolve it pragmatically rather than “resetting” it blindly
• Strong systems thinker who can balance design quality, speed, and business impact in a complex product ecosystem
• Highly forward-facing profile: comfortable representing UX externally with customers, partners, analysts, and at industry events; able to credibly articulate product vision and design philosophy
• Deep conviction and hands-on experience with AI-driven products, with a clear point of view on UX for AI agents, automation, and human-in-the-loop systems
• Actively embraces AI in their own ways of working (design, research, prototyping, iteration, collaboration), not just as a product topic but as an operational advantage
• Experience designing for “agentic” experiences: orchestration, trust, explainability, control, and collaboration between humans and AI
• Strong collaborator with Product and Engineering leadership; capable of shaping product strategy, not just executing on it
• Track record of building, mentoring, and scaling senior design leaders and multidisciplinary UX teams (design, research, content, systems)
• Comfortable operating in a global, multicultural organization and influencing without relying on hierarchy
• Able to challenge assumptions constructively, bring fresh external perspectives, and raise the UX bar while respecting what already works
• Pragmatic, business-aware mindset: understands how UX decisions drive adoption, retention, differentiation, and revenue
• Experience in enterprise or employee-facing products is a strong plus, especially in data-rich or complex domains

• 10+ years of progressive experience in UX / Product Design, with significant leadership experience in enterprise B2B SaaS environments
• Proven track record of building, scaling, and developing high-performing UX and Product Design teams
• Demonstrated ability to define and execute design strategy for complex, data-rich platforms serving enterprise customers
• Strong systems-thinking mindset, with experience designing across multi-product ecosystems and platform architectures
• Experience partnering closely with Product Management and Engineering to influence roadmap, prioritization, and delivery
• Deep understanding of user research methodologies, design systems, prototyping, and data-informed decision making
• Experience designing for AI-driven, automation, or analytics-based products is strongly preferred
• Strong executive presence with the ability to represent design vision internally and externally with customers and industry stakeholders
• Passion for mentoring and developing diverse design talent
• High integrity, strong commercial awareness, and a customer-centric mindset
• #LI-Hybrid