Senior Technical Consultant – ITSM​/CSM CH

As a Senior Technical Consultant – ITSM/CSM in the Swiss market, you will design and deliver enterprise‑grade Service Now solutions for clients in the French‑speaking region. You ensure quality, stability, and innovation across ITSM, CSM, and platform‑wide implementations.

• Lead full‑cycle ITSM implementations (Incident, Problem, Change, Request, CMDB, Knowledge, SLAs).
• Lead CSM implementations (Case, Omni‑Channel, Playbooks, Knowledge, Communities).
• Conduct workshops and define future‑state process and technical designs.
• Configure, script, and build scalable Service Now solutions.
• Develop integrations with external systems (REST, SOAP, MID Server).
• Build dashboards, KPIs, and reporting assets.
• Support CMDB modelling and operational service excellence.
• Provide senior technical guidance to clients and internal teams.
• Strengthen our Swiss market presence through high‑quality delivery.

• 5+ years of Service Now experience in ITSM and/or CSM.
• Deep understanding of enterprise service management processes.
• Strong configuration, scripting, and integration experience.
• Service Now certifications (CSA, CIS‑ITSM, CIS‑CSM, CAD) preferred.
• Fluent French & English required;
  German optional.
• Based in or willing to collaborate closely with customers in Lausanne.

• Attractive compensation package including 25 days of paid leave and a company pension scheme
• Modern, flexible working environment
• Allowances for internet, phone, and public transportation
• Plenty of room for your own ideas and strategic input
• Option to purchase up to five additional vacation days

At Plat4mation, it’s not just about the work — it’s about collaborating with joy, respect, and trust. We celebrate successes, encourage creativity, and provide space for individual growth and development.

• Fun4U events, hackathons, and social drinks that bring teams together
• Inspiring lunch sessions and cross-location knowledge sharing
• Personal and professional development through coaching, mentoring, and training programs

Plat4mation is a global Service Now Elite Partner with more than 700 employees across 11 locations worldwide. As a multiple award-winning Triple Gold Partner (Sales, Services, Technology), we provide end‑to‑end consulting, implementation, and managed services on the Now Platform.

In 2024, Plat4mation received a strategic investment from Service Now Ecosystem Ventures and Keensight Capital, followed by the acquisition of Unikomm in 2025. Plat4mation stands for innovation, strong team culture, and outstanding customer satisfaction — most recently recognized as Service Now Employee Workflow Partner of the Year 2025.

Our teams are locally rooted and globally connected — together, we create value and inspiration for our customers and colleagues.