Application Support Manager

At Evooq, we are building an ecosystem of solutions that combine data, technology, and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions, and manage the risk and lifecycle of investments. Moreover, Evooq is organized with a flat structure, fostering highly autonomous teams by prioritizing trust and responsibility.

We aim to operate all wealth management activities on the same platform, regardless of the business line (advisory, discretionary, for banks and IAMs, and later on Institutional Management, multi-family offices, etc.).

Today, we deliver a full-featured application for advisors from dozens of major banks.

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for an Application & Support Manager (L2 & L3 Support) in our headquarters in Lausanne.

As an Application & Support Manager, you'll lead the technical integration of our software/products in our client’s environment. Working closely with the client's technical teams and project managers, you will drive the integration of our product onto our client’s infrastructure (cloud and on-premise) as well as regular version upgrades.

• Support the client in the implementation of the necessary infrastructure
• Manage and configure application releases (deployments and upgrades) or guide the customer to do so
• Configure the application according to the requirements provided by the client/ Assist client application management teams in the application setup
• Proactively participate in the technical discussions with the client on infrastructure changes and upgrades
• Interpret error logs and identify corrective actions to be taken / or support the client in this task.
• If necessary, liaise with the Evooq product development teams

• Coordinate version upgrades for existing clients
• Track progress, manage risk and issues, and provide regular status updates for version upgrades
• Collaborate with client project team, Evooq product development team to ensure successful upgrade

• Good knowledge of system design, development, implementation and user support principles and practices.
• Good knowledge of SQL databases.
• Understanding of Docker ecosystem concepts.
• Good knowledge of network communications (HTTP, SSL, familiar with curl / wget, etc).
• Good knowledge of the Linux environment (scripting, env variables, etc.).
• Decent experience with information system troubleshooting.
• Highly motivated and self-sufficient.
• Strong customer service and communication skills.
• Great analytical and problem-solving skills.

• Experience in banking software (Temenos, Avaloq etc.) and knowledge of financial products and wealth management are advantageous.
• Dev Ops experience is a strong plus, especially on Kubernetes, Openshift.
• Proven experience driving or supporting IT projects (Agile or Waterfall).
• Strong understanding of SDLC and/or ITIL processes.
• Ability to translate business needs into technical requirements.
• Excellent documentation, communication, and stakeholder management skills.

Evooq is a global provider of technology-driven solutions for wealth managers. We are building an ecosystem that combines data, technology and investment expertise to make personalised investment scalable.

Wealth managers use our solutions to deliver personalised advice to investors with high-quality content and the best investment products.

We are headquartered in Lausanne, with additional offices in Zurich and Singapore. We operate as a group of highly autonomous teams that take responsibility for their projects and interact with each other based on mutual trust.