Retail Part Time Team Lead

Primary Responsibilities

• - Responsibility in the Print function to support efficient operation while driving overall store sales.
• - Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• - Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
• - Operational Efficiency:
• - Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• - Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
• - Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
• - Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• - Client Engagement:
• - Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
• - Supports community outreach initiatives to drive client/customer retention.
• - Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
• - Performs other duties as assigned.
• - External Key Carrier and Leader on Duty:
• - Ensuring the safety and security of the building and associates during the absence of the management team.
• - In partnership with all associates, ensure regular loss prevention compliance.
• - Performing opening or closing responsibilities.
• - This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
• - May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
• - Other duties as deemed necessary

• - High School diploma or equivalent education preferred
• - Minimum 1-3 years of experience in related field
• - Sales and/or Customer Service experience preferred.
• - Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• - Skilled in Customer Service and Print Services experience would be desired.
• - Must possess advanced selling skills
• - Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
• - Must be adaptable to a changing environment.
• - Must be able to assist others in a professional environment.
• - Possess excellent verbal and written communication skills.
• - Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
• - Must possess ability to process information/merchandise through POS register system.
• - Pays close attention to detail to ensure high quality production in the Print Services area
• - Positive and Engaging
• - Action Oriented
• - Integrity, Accountability & Trust
• - Demonstrate passion for the brand, products, services and solutions offered to our customers
• - Must possess a desire to continually develop personal selling skills and product knowledge
• - Drive for Results
• - Decision Quality
• - Patience