Store Manager, Petsense

Overall Job Summary

The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, and building customer loyalty through world‑class customer service, and leading execution of company standards. This position also promotes a safe and productive work environment for all Team Members, customers, and vendors.

As a Manager in Training, you will be observing and learning the following duties and skills required for a Store Manager role.

• Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures of Petsense by Tractor Supply.
• Observe and learn how to build the store team through hiring/staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling.
  • Take the initiative to support selling initiatives (TEAM):
    • Thank the Customer
    • Engage with the customer and/or pet
    • Advise products or services
    • Make it Memorable
• Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink.
• Grow the grooming business and ensure all pets in our care are cared for and safe at all times.
• Generate brand awareness through local marketing events in the store or the community including Pet Adoption, community fairs or parades.
• Learn how to lead execution of Petsense standards through store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks.
• This position requires performing a combination of duties such as:
  • Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience.
  • Perform opening and closing procedures.
  • Transport and make deposits to the bank or coordinate with armored car service.
  • Operate cash register/computer.
  • Supervise cash handling procedures.
• Must be comfortable working with small animals including snakes, spiders, crickets, hamsters, amphibians, etc., and uphold all safety policies and procedures.
• Ensure cash drawers and vaults are reconciled accurately daily.
• Maintain regular and predictable attendance.
• Work scheduled shifts and be able to work varied hours, days, nights, weekends as dictated by business needs.
• Paperwork:
  Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports; train to do periodic sales forecasting, payroll analysis and budget review; train on documentation of team member evaluations and corrective action.
• Inventory:
  Train on managing periodic price changes.
• Budgeting/Auditing:
  • Train to be responsible for budgeting and sales forecasting.
  • Learn how to be responsible for auditing store processes.
• Live Animals:
  • Learn how to care for animals in our store during services, adoption or animals for sale.
  • Understand the process and policies around live animals.

Experience: Minimum of two years retail leadership experience is required. Profit/loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education: High School diploma or the equivalent is required. Regardless of education level, you must be able to read, write, and count accurately.

Professional

Certifications:

None.

• Ability to communicate effectively with customers and Team Members.
• Ability to read, write, and count accurately.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Time and stress management.
• Basic computer…