Deposit Operations​/Customer Service Rep

Deposit Operations/Customer Service Rep-1242

This Position is for a Deposit Operations/Customer Service Representative with a bank location in Waynesboro, MS.

• Relieving/filling in at the switchboard on a regular basis
• Pick-up/delivery/sort mail twice/day on a fixed schedule
• Providing account information to customers and co-workers by phone and in person
• Contacting customers with returning bank statements
• Maintaining a call log and spreadsheet for returned bank statements and mail pick-up and delivery duties
• Other duties could be assigned at a later date

To perform all job duties and responsibilities as assigned and to follow all safety rules and banking regulations, policies and practices. Regular attendance according to the work schedule (8a to 5p with flexibility to work after 5p) is necessary and essential as is receiving detailed information verbally, in person and by telephone. Extensive reading and computer use is expected the majority of the time.

• At least six months' steady customer service experience
• A working knowledge of Word and Excel is important
• Familiarity with Horizon would be a plus
• Job experience with debits and credits would be ideal
• Necessary skills include organization, self-motivation, and effective communication and interpersonal skills as job requires daily contact with co-workers and customers by phone and in person
• Must be able to meet the physical requirements (i.e. walking to/from post office and Main Office, lifting up to 40 lbs. although that's a maximum and not daily, carrying sometimes cumbersome objects, pushing/pulling cart) of sorting and delivering mail and packages for system-wide distribution according to an established schedule

EEO - Race/Sex/Vets/Disabled

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Banking