IT Help Desk Technician

We have an outstanding Contract position for anIT Help Desk Technician to join a leading Company located in Laurel, MD.

Pay Rate: $30 - $37

** US Citizenship is required.*
* ** Candidate must have the ability to obtain and maintain a Secret Security Clearance.*
* W e are seeking an IT Help Desk Technician to  help us support the information technology needs of the nation's leading university-affiliated research center.
You will be working with engineers, scientists, and business professionals who are addressing critical challenges of our nation.
We are ranked as one of Computerworld's Top Places to Work in IT for the last seven years, and  want  to add bright, dedicated, hardworking technicians to our team.

Responsibilities  :

+  Your primary responsibility will be to provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walk-up desk.

+  You will create, maintain, and modify user accounts for network and business applications.

+  You will research, analyze, and diagnose problems with client systems, including hardware and software, servers, peripheral equipment, and networks.

+  You will solve problems using documented processes where available and best practices where not.

+  You will assist teams with incident response support and be involved in the development and presentation of training sessions.

+  You will provide appropriate documentation on services provided and status updates as needed.

+  You may drive company vehicles to deliver computer parts or accessories around the Lab as needed.

Basic Hiring Criteria  :

+  Bachelor's degree preferred

+  Must have at least 5 years Tier 2 Enterprise IT Support experience

+  Are able to  obtain Secret-level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.  

+  Eligibility requirements include U.S. citizenship.

+  Requires a valid state-of-residence driver's license in good standing.

+  Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and using research and external resources.

+  Have hardware, software, and networking troubleshooting experience -- hardware experience must include desktops, laptops, mobile devices, and printers.  

+  Software experience includes Windows and Microsoft Office.  

+  Networking experience includes understanding TCP/IP and DNS, Active Directory, and Exchange.

+  Are an excellent communicator, are highly motivated, and have excellent customer service skills with the ability to interface with all levels of staff.

+  Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting, and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours.

Desired Qualifications  :

+  Bachelor's degree in an IT-related field.

+  Have 2+ years ' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.

+  Have software experience with Desktop remote control tools and Windows 11, Macintosh, and iOS.

+  Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and Daily Pay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance