Loan Servicing Systems Administrator

Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2025.

Note:
All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.

HOURS FOR POSITION:
Monday - Friday 8:00am-4:30pm, Saturdays as needed.

Hiring Range - $41.29-$51.61

Summary of Position

The Loan Servicing Systems Administrator plays a critical role in management, support, and enhancement of loan servicing systems and processes supporting the credit union's loan servicing systems, including mortgage and consumer loans, with a focus on FICS Servicing, Mortgage Accountant, Radstar and Fiserv DNA platforms. This position analyzes technical requirements, implementing, and maintaining systems to ensure the efficient operation of these systems, contributes to product quality assurance, and maintains the accuracy and integrity of credit reporting data.

The analyst will work closely with IT, internal business units, vendors, and project teams to validate system functionality, test new releases / updates, test product releases, and support departmental projects.

Principal Accountabilities and Functions

Administers and maintains core loan servicing systems including FICS Servicing, Fiserv DNA, Mortgage Accountant, and related applications.

Develops and executes test cases and validation scripts for system updates, releases, and new functionality to ensure compliance with lending regulations and system integrity.

Troubleshoots and resolves system-related issues, collaborating with IT and vendor partners to minimize service disruptions.

Configures and manages user accounts, roles, permissions, and system parameters to meet operational and security standards.

Writes, translates, and maintains system scripts and integrations to enhance performance and servicing efficiency.

Monitors and addresses anomalies in credit bureau reporting; ensure data accuracy and regulatory alignment.

Produces customized reports and data extracts for internal users, audits, and operational insight.

Leads or supports disaster recovery efforts and test backups for all servicing applications.

Identifies opportunities to streamline and automate loan servicing workflows; design and implement technological solutions that improve accuracy and efficiency.

Maintains comprehensive documentation on servicing processes, system configurations, test protocols, and change management.

Ensures all servicing activities and system changes comply with internal policies, secondary market requirements, and state/federal regulations.

Provides user training for servicing system releases, updates, and enhancements.

Serves as liaison between Loan Servicing and Information Systems for technical planning, troubleshooting, and implementation efforts.

Participates in cross-functional initiatives and strategic projects that advance Tower Federal Credit Union's operational goals.

Performs other duties as assigned

Required Qualifications

Possession of a bachelor's degree in business, Finance or a related field, plus three to five years progressively responsible Mortgage and Consumer Loan Servicing systems administrator experience in the credit union /financial services field preferred.

Five to seven years progressively responsible loan servicing systems administrator experience in the credit union/ financial services field.

Experience with report creation and analysis using financial systems.

Experience with FICS, Fiserv DNA, implementation and maintenance is preferred.

Demonstrates strong attention to detail and initiative and resourcefulness as a self-starter

Advanced knowledge of MS Office is required

Effective oral and written communication skills

Requires strong background in consumer financing, working knowledge of simple interest loans, line of credit cycles, interest accrual, and general lending practices.

Or equivalent combination of education and experience

Knowledge, Skills and Abilities

Understands relational database structures and querying principles. Capable of interpreting system data and generating accurate reports using various tools and platforms.

Proficient in Microsoft Excel, Word, Outlook, and PowerPoint. Able to create, analyze, and present data…