Unit Clerk - Staffing Support Team

Essential Job Functions

• Acts as a role model of service excellence exemplifying courtesy, compassion, and responsiveness towards all customers (patients, families, visitors, physicians, and other members of the health care team).
• Establishes a welcoming environment by greeting others in a courteous and professional manner. Speaks to people, makes eye contact and introduces self.
• Advises physicians of the nurse assigned to their patients.
• Notifies the appropriate nurse of the need to round with the physician.
• Demonstrates effective use of communication techniques in a professional and courteous manner and takes thorough messages.
• Operates the telephone: answer, transfer, hold, three-way call, speaker phone.
• Answers all calls within 2-3 rings or ensures coverage has been made available if away from work area. Identifies department, self, and title on answer.
• Uses telephone manners: maintains a calm tone of voice and a helpful, courteous attitude; closes calls positively.
• Explains to caller the need to place on hold when necessary and checks back every two minutes. Provides options to leave a message, voicemail, or call back.
• Transfers calls and relays the caller’s number if disconnection occurs when possible.
• When taking a message, verifies information and includes caller name, phone number, date/time of message, message content, required follow-up, and best time to return call.
• Supports individual communication strategies (e.g., white board).
• Contributes to direct and indirect patient care within hospital policy, procedure, protocol and standards of care.
• Assists in meeting patient care needs as directed; performs basic tasks to support patient care (e.g., water pitchers, tissues, blankets, hygiene supplies).
• Answers nurse call system, directs caregivers, and assists as appropriate.
• Reviews physician orders via order entry system and enters communication orders as directed.
• Retrieves lab specimen labels and requisitions for the appropriate staff member.
• Participates in patient rounds as requested to address patient needs and environment; maintains an organized, clean workspace; submits department work requests to maintenance as necessary.
• Supports the physician and other clinicians in the use of the electronic medical record and related functions; assists in placement of electronic orders and understands ordering methods.

• High School Diploma, GED, or higher level of education.
• Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions, works independently with assigned duties.
• Strong organizational skills and proficient keyboarding skills.

• Medical Terminology.

• Act 34-PA Criminal Record Check from the PA State Police system.

• This position has no direct supervisory responsibilities, but serves as a coach and mentor for other positions in the department.

• Incumbents will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Independence Health locations.

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties may change or new ones may be assigned at any time with or without notice.

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines. When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Includes various physical requirements and risk assessments related to lifting, standing, walking, stooping, reaching, and manual dexterity as described in the original description. For safety, details may be provided in related policies and guidelines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.