Associate Patient Care Coordinator

Overview

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

This position is full time (40 hours/week) with the need to be able to work 24/7. Employees are required to have flexibility to work on any of our schedules during this 24/7 time frame. It may be necessary, given the business need, to work occasional overtime.

Our offices are located at 100 Excela Health Drive, Latrobe, PA and include the other outpatient sites in Ligonier, Latrobe Square, and Blairsville, with the ability to cover the ER as needed.

We offer 3-4 weeks of paid training. Training consists of 20 "buddy shifts" as well as a training program with a training team on the computer that is about one weeklong. The hours of the training will be based on the schedule of the person you will be shadowing.

Primary Responsibilities:

• Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Utilizes computer systems to enter, access or verify patient data in real-time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient s previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers  inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to:
  Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

• Competitive base pay, comprehensive benefit program, performance rewards, and development opportunities
• Paid Time Off accrued from first pay period plus 8 paid holidays
• Medical Plan options with Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience in a hospital, office setting, customer service setting or phone support role
• Intermediate level of proficiency in typing skills
• Ability to work a full-time schedule with any shift during a 24-hour, 7 day a week schedule (to include holidays)
• Access to reliable transportation & valid US driver s license

Preferred Qualifications:

• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments

• Strong interpersonal, communication and customer service skills

• Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

PLEASE NOTE The sign-on bonus is only available to…