Returns Processing Associate - Quality Inspection

Job Summary

Progressive Technology is seeking a detail-oriented and quality-driven Returns Processing Associate – Quality Inspection to join our operations team. In this role, you will be responsible for inspecting returned products, verifying compliance with quality standards, and ensuring accurate documentation within our inventory and returns management systems. This position plays a critical role in maintaining customer satisfaction, minimizing losses, and upholding Progressive Technology's commitment to operational excellence and product integrity.

The ideal candidate will have a strong eye for detail, the ability to follow structured inspection processes, and a proactive approach to identifying defects, discrepancies, and improvement opportunities within the returns workflow.

• Inspect returned products to assess condition, functionality, and compliance with quality standards
• Identify defects, damages, missing components, or signs of misuse
• Accurately classify returned items for restocking, refurbishment, repair, or disposal
• Record inspection results, discrepancies, and product status in internal systems
• Follow established quality control and safety procedures at all times
• Collaborate with warehouse, logistics, and quality assurance teams to resolve issues
• Support continuous improvement initiatives related to returns processing and inspection accuracy
• Ensure proper handling, labeling, and storage of returned items
• Maintain a clean, organized, and compliant inspection work area

• High school diploma or equivalent (associate degree preferred)
• Strong attention to detail and ability to identify product defects
• Basic computer skills and experience using inventory or tracking systems
• Ability to follow standard operating procedures and quality guidelines
• Strong organizational and time management skills
• Effective written and verbal communication skills
• Ability to work independently and as part of a team

• 1–2 years of experience in returns processing, quality inspection, warehouse operations, or a related role preferred
• Experience in technology, electronics, or manufactured goods inspection is an advantage
• Entry-level candidates with strong aptitude and willingness to learn are encouraged to apply

• Full-time position
• Standard business hours with flexibility based on operational needs
• Overtime may be required during peak return periods

• Knowledge of basic quality control and inspection principles
• Ability to assess product condition and functionality accurately
• Strong problem-solving and decision-making skills
• Ability to handle repetitive tasks while maintaining high accuracy
• Physical ability to stand, lift, and move products as required
• Commitment to safety, quality, and continuous improvement

• Competitive salary package
• Health, dental, and vision insurance options
• Paid time off and company-recognized holidays
• Employee training and skill development programs
• Career growth opportunities within Progressive Technology
• Supportive and inclusive work environment

At Progressive Technology, we believe our people are the foundation of our success. Joining our team means being part of an innovative, forward-thinking organization that values quality, accountability, and professional growth. We offer a collaborative workplace where your contributions directly impact customer satisfaction and operational performance.

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting relevant experience and skills. Applications will be reviewed on a rolling basis. Qualified candidates will be contacted for the next stage of the recruitment process.