Transportation Specialist – PL Onsite Operations

Transportation Specialist – 3PL Onsite Operations

Fort Worth, Texas, United States;
Las Vegas, Nevada, United States;
Louisville, Kentucky, United States;
Pittston, Pennsylvania, United States

About Ship Monk

Ship Monk isn't just a 3PL; we're a growth partner for merchants
. We provide cutting‑edge technology and a network of owned and operated fulfillment centers that empower high‑growth e‑commerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click‑to‑delivery and real‑time inventory to custom solutions—all with a merchant
‑
first mindset.

Why Ship Monk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI‑powered platform. It provides a real‑time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands‑on, "mom and pop" support with a global reach. Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long‑term partnerships. Our all‑inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant‑first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh
  * t done: We're a fast‑paced, high‑growth company that values action and results.

The Transportation Specialist – Serves as the on‑site extension of the Transportation team, embedded within the 3PL facility to ensure executional excellence across parcel flow, dock operations, hazmat compliance, bonded processes, and sorting performance. This role is highly cross‑functional, partnering with operations, quality, compliance, and transportation stakeholders to identify, investigate, and resolve operational failures that impact service, cost, and compliance.

This position is critical in bridging Transportation strategy with day‑to‑day warehouse execution, owning root cause analysis and corrective actions across dock operations including parcel dwelling, pickup performance and process execution, hazmat exceptions, bonded inventory integrity, and sort performance.

• Monitor and investigate parcel dwelling issues across carrier flows.
• Partner with operations to identify root causes for delayed or stuck packages.
• Track trends in dwelling by lane, carrier, zone, or process step and elevate systemic issues.
• Own corrective action plans to prevent recurrence of dwelling and service failures.
• Review CCTV and dock camera footage to support investigations related to parcel dwelling, mis‑sorts, damage, loss, and failure to load.
• Provide documented findings and timelines to Transportation, Operations, and Loss Prevention teams.

• Review hazmat labeling processes, packaging, and documentation failures on outbound shipments.
• Partner with Compliance, Safety, and Operations teams to resolve hazmat exceptions and prevent regulatory risk.
• Support training and provide feedback on process improvements related to hazmat handling and labeling accuracy.

• Support…