Case Manager - Operation

Location: The Salvation Army – Palomino - Family Services

Status: Non-Exempt, FT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

• Bachelor’s degree in a Human Services discipline. A minimum of four years of direct case management or experience may be substituted for degree requirements.
• Experience working with clients in crisis and the strong ability to effectively utilize stabilization techniques that include trauma-informed care.
• Strong knowledge of the cycles that affect at-risk individuals/families and those experiencing homelessness.
• Knowledge of community resources, particularly housing for low-income individuals, is available in the Clark County service area.
• Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint, and Publisher, as well as e-mail, Adobe Acrobat, and the internet
• Excellent interpersonal, telephone, and communication skills, both written and verbal
• Excellent detail, organization, and file management skills
• Demonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect. Ability to work alone and as a part of a team.
• Ability to maintain a self-motivated and self-directed schedule, address multiple projects in a timely manner, and take projects from beginning through completion
• Ability to work with people of diverse backgrounds and circumstances
• Knowledge of the Homeless Management Information System (HMIS).
• Bilingual is preferred.
• Must possess a valid Nevada driver’s license and pass a motor vehicle record check.
• Reliable transportation.

• Provide case management services including, but not limited to: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services, following up to ensure that the referrals were completed and tracking and documenting participant progress
• Conduct comprehensive assessments of potential program participants.
• Develop Individualized Housing and Service Plans for each participant using the comprehensive assessment.
• Develop and maintain files related to programs, properties, and general matters, according to Salvation Army guidelines.
• Maintain and expand on client files received from Operation Home! Program Manager.
• Work directly with clients to develop a housing stability plan.
• Provide ongoing tenancy support (occupant education, home visits).
• Maintain, record, and report the progression of individuals and/or families through program participation.
• Find temporary housing opportunities for eligible participants and identify permanent housing options for the program.
• Determine and recommend to the supervisor the level of financial assistance for eligible participants.
• Prepare requests for financial assistance and submit all required documentation to the supervisor for approval
• Collaboratively work with the program manager to find permanent housing options for program participants.
• Interface with landlords whenever necessary to mitigate issues or advocate for participants.
• Facilitate rental agreements with landlords in scattered site apartments and ensure clients' understanding of rental agreements, housing policies, and procedures.
• Manage and track financial assistance funds.
• Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission.
• Submit monthly narrative, statistical, and grant reports; other reports as required.
• Make follow-up contacts with participants and/or service providers to determine client compliance
• Attend and participate in staff meetings and networking meetings in the community.
• Other duties as assigned.

This position has access to confidential and private information. Confidentiality and privacy must be observed. The Case Manager position is grant-funded by the…