Traveling Support Technician - Checkpoint

• Full-time
• Grade: 07
• Employee Group:
  Permanent
• Global Region:
  North America

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE
100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field.

We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.

The Traveling Support Technician must be willing to travel extensively, be team-oriented and flexible, actively seek to share information, and assist their peers. We are seeking travel support technicians who are:

• Skilled verbal and written communicators.
• Competent with Electronic repair troubleshooting methodology and maintain at least an intermediate technical level of product knowledge.
• Proficient with reading, understanding,and following electrical/mechanical schematics to assist in isolating faults to root cause components and/or assemblies.
• Cross-trainedon products serviced in the field and displaying basic proficiency in servicing the Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems product lines.
• Willingto work on special projects, some of high visibility, as assigned.
• Looking for common-mode problem occurrences and seeking to resolve them, both independently and with the aid of others.
• Knowledgeable in working business PC applications (MS Word, Excel & PowerPoint) and able to effectively use them to provide clear, concise information summaries as needed.

While deployed, the travel support technician will perform the following job duties:

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Required to travel to locations in need of additional field support, work locations will change with the needs of the business.
• Troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.
  
  Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work, and submits paperwork ona timely basis
• Order, install, and return parts,and manage repair parts cycle time
• Maintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Seeks to provide technical support to customers and other service professionals as required.
  
  Conducts follow-up calls with the customer to ensure satisfaction of work.
• May participate in site surveys, pilot program service activities, attend meetings.
• Mai…