General Manager

GENERAL MANAGER

Company:
George

D. Lewis Company (Desert Valley Ice LLC)

Location:

North Las Vegas, NV

Reports To:

Ownership

Employment Type:

Full‑Time
Compensation: $70,000 - $80,000 annually plus performance bonus

For over 80 years, the George

D. Lewis Company has been the trusted name in commercial refrigeration throughout Las Vegas. Our clients include major casinos, healthcare systems, quick‑service restaurant chains, and industrial customers who depend on us for 24/7 emergency service and expert installations. Our reputation is built on relationships—we know our customers personally and treat them like family.

The General Manager is a hands‑on, working leadership role that combines field operations, technical expertise, customer relationship management, and business development. This position requires someone who can wear work boots and a hard hat one hour, then meet with facility directors the next. You will lead our field operations while personally handling complex installations, maintaining critical vendor relationships, and driving revenue growth.

This is not a desk job—expect to spend 60‑70% of your time in the field doing the technical work that made this company successful.

• Personally perform complex refrigeration system installations, repairs, and troubleshooting
• Lead installation projects from quote through completion, ensuring quality standards
• Respond to emergency service calls, particularly for casino and healthcare clients (24/7 availability required)
• Diagnose and repair commercial ice machines
• Perform preventive maintenance on large‑format ice production equipment (4,000‑10,000 lb/day machines)
• Train and mentor field technicians on proper installation techniques and troubleshooting procedures
• Ensure all work meets manufacturer specifications and warranty requirements

• Maintain and deepen relationships with major accounts
• Serve as primary point of contact for Tier 1 customers and facility directors
• Conduct on‑site meetings with decision‑makers at customer facilities
• Respond to customer inquiries with the personal touch that defines our service philosophy
• Handle customer escalations and service recovery situations
• Build long‑term partnerships based on trust, reliability, and technical expertise

• Maintain relationships with distributors
• Coordinate with manufacturers on warranty service, technical support, and product training
• Attend manufacturer training programs and industry trade shows
• Manage equipment ordering, stock requirements, and distributor obligations

• Generate quotes for equipment sales, installations, and service contracts
• Identify and pursue new business opportunities within existing customer base
• Develop preventive maintenance contract proposals and convert reactive customers to proactive plans
• Grow equipment rental program and identify lease‑to‑own opportunities
• Represent company at industry events and networking functions

• Supervise and coordinate field technicians (currently 1 full‑time, plus part‑time support staff)
• Schedule and dispatch service calls, prioritizing emergency response and customer commitments
• Ensure proper inventory management of truck stock, parts, and equipment
• Maintain service vehicles and equipment in good working condition
• Oversee safety compliance and proper use of tools, torches, vacuum pumps, and specialized equipment
• Foster a culture of service excellence and customer‑first mentality

• Valid Nevada Driver's License (clean driving record)
• EPA Section 608 Universal Certification (required)
• Nevada C‑21 Refrigeration & Air Conditioning Contractor License or ability to obtain Qualified Employee (QE) status within 90 days of hire
• Must be able to serve as Qualified Employee (QE) on contractor's license

• Minimum 7‑10 years of commercial refrigeration experience
• Proven expertise in large‑format ice machine installation and service
• Strong diagnostic and troubleshooting skills across multiple…