Service Manager

Join to apply for the Service Manager role at Southern Land Company in Las Vegas, NV. Salary: $75,000 to $85,000 per year. Full‑time.

Southern Land Company, a national real estate development and construction firm, is seeking a full‑time Service Manager to join a dynamic team. The successful candidate will provide world‑class customer service, maintain building maintenance and mechanical facilities, cultivate resident satisfaction, control expenses, develop employees, promote teamwork and meet goals in a fast‑paced environment.

• Maintain resident request system; maintain accessible and accurate records for work orders and preventative maintenance, safety, repair/replacement of major equipment, utility cut‑off, sewer clean‑outs, and inventory of parts and supplies.
• Monitor and evaluate the physical condition of the community and correct unsafe conditions, install locks, parts, safety devices and make repairs as needed.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, water and sewer lines, stairs, gates, fences, patios, railings, roofing, gutters, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, gas and electric boilers, walls and ceilings, security system, pool area, tile, and other equipment as required.
• Operate community within budgeted guidelines.
• Supervise activities of capital expenditure including writing specifications for work to be done, obtaining competitive bids, and investigating qualifications of responding bidders.
• Assist in hiring staff and evaluating service employee performance.
• Assist in the preparation of annual budgets for operating and capital expenditures.
• Enforce safety policies and OSHA regulations. Stay current on all applicable building codes and safety standards, as required.
• Maintain and schedule 24‑hour emergency coverage, alternating on‑call requirement.
• Move appliances, equipment, furniture as needed in accordance with generally accepted safety precautions.
• Perform routine preventative maintenance on equipment.
• Handle make‑readies in a timely manner as directed by General Manager.
• Ensure adherence to uniform policy.
• Supervise all aspects of maintenance on community, including staff, vendors, and contractors.

• Knowledge of HVAC and Plumbing
• Knowledge of energy mgmt. systems (EMS) or building automated system (BAS)
• Knowledge of lighting, power systems, and energy consumption
• Knowledge of communication and alarm systems
• Knowledge of basic interior and exterior building maintenance
• Strong working knowledge of Microsoft Office (Outlook, Word) with ability to type documents and maintain accurate records
• Strong leadership skills and attention to detail
• Solid teamwork skills with flexibility to adjust to changing project requirements and deadlines
• Ability to anticipate the maintenance needs of the property
• Ability to lift/move 25 lbs. regularly and 50 lbs. occasionally
• Possible exposure to changing weather conditions and chemical fumes
• Ability to analyze problems and develop solutions
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills.
• Strong organizational and interpersonal skills, and the ability to deal professionally with co‑workers, residents, and vendors
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work, and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

• High School diploma or equivalent
• Valid Driver’s license
• 5+ years practical experience, verification of maintenance experience, and demonstrated skills
• Experience managing a service team
• Fair housing training
• EPA certification required for properties with A/C units, as well as pool operations, electrical and…