Security Host

Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics, crafted with a commitment to sustainable and organic sourcing that enhances every dish. With locations in Scottsdale, Houston, Las Vegas, and Miami coming soon, Toca Madera continues to define indulgent, sensory-driven dining with impeccable flavor and vibrant energy.

Department: Front of House

Employment Type: Part-Time, Non-Exempt

Reports To: General Manager

As a Security Host, the primary responsibility is to maintain a safe, secure, and welcoming environment that allows guests, staff, and vendors to fully enjoy the restaurant’s fine dining experience at our establishment. This role serves as a visible presence at the front of the venue, proactively monitoring guest flow, identifying and addressing potential safety concerns, and ensuring all interactions are handled with professionalism, discretion, and hospitality.

Security Hosts play a key role in supporting operations by balancing guest experience with safety standards while upholding the brand’s established service expectations.

• Perform security, protective, and enforcement duties in a courteous, calm, and professional manner while responding to emergencies, disruptive behavior, and potential threats to guests, staff, and property.
• Conduct routine interior and exterior patrols of the restaurant to identify and address safety concerns or undesirable conditions.
• Assess situations quickly and make logical decisions while maintaining composure under pressure.
• Assist with investigations by evaluating situations, gathering information, interviewing complainants and witnesses, and involving appropriate personnel as needed.
• Complete accurate documentation and incident reports in a timely and professional manner.
• Maintain order throughout the venue while remaining attentive to the needs of guests, staff, and vendors.
• Support safety and security controls for live entertainment, special events, or performance-related activities within the venue.
• Coordinate prompt and effective responses to emergency situations, including fire alarms, safety hazards, and threats to life or property, using a calm and rational approach.
• Address violations of company policy, local regulations, and unacceptable conduct in a professional and respectful manner.
• Offer accurate information and directions to guests, staff, and vendors, including hours of operation and venue policies.
• Receive, log, secure, and manage found property, and assist with researching and responding to lost property inquiries.
• Escort guests and staff to parking areas or other locations as required to ensure safety.

• Must be at least 21 years of age.
• Possess valid state-required security credentials or licenses.
• Excellent verbal and written communication skills.
• Minimum of two years of experience in a role involving direct guest interaction.
• Strong verbal, written, and basic technology skills required.
• Ability to perform general clerical tasks using Microsoft Office and site-specific systems.
• Ability to work both indoors and outdoors and remain on feet for the duration of shifts.
• Demonstrated strong observation and situational awareness with attention to detail throughout each shift.
• Ability to lift and carry up to 50 pounds and push or pull up to 150 pounds.
• Previous experience as a hospitality security guard or officer preferred.
• Experience providing high-end or luxury customer service strongly preferred.
• High school diploma or equivalent required.
• Open availability required seven (7) days per week, including mornings, evenings, and overnight shifts, weekends, and holidays.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law.

If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at . We are committed to providing reasonable accommodations in accordance with applicable law.