Asset Protection Associate

Position Overview

The Asset Protection Specialist is responsible for identifying, investigating, and mitigating loss-related incidents through proactive analysis, thorough investigations, and strategic loss-prevention initiatives. This role partners closely with leadership, Human Resources, and Law Enforcement to protect company assets, uphold accountability, and reduce shrink across the organization.

• Conduct comprehensive investigations utilizing CCTV review, exception-based reporting, data analysis, and other investigative techniques
• Document investigative findings and process disciplinary actions in partnership with leadership and Human Resources
• Prepare detailed, accurate investigative reports and manage criminal case documentation in coordination with local Police Departments
• Pursue asset recoveries through restitution agreements, civil demand, or court summons as applicable
• Conduct professional, objective interviews with team members involved in potentially sensitive or high‑risk situations
• Navigate and analyze AT&T and My Wireless systems to identify trends, anomalies, and root causes of loss
• Develop and execute strategic game plans to mitigate loss, improve controls, and reinforce accountability at all levels
• Maintain confidentiality and exercise sound judgment when handling sensitive information
• Support leadership with insights, recommendations, and loss-prevention strategies based on investigative outcomes

• Reduced shrink and loss trends
• Timely, well-documented investigations
• Strong partnerships with leadership and law enforcement
• Consistent accountability and measurable risk mitigation

• Proven experience in Asset Protection, Loss Prevention, Investigations, or a related field
• Strong analytical skills with the ability to interpret data, reports, and video evidence
• Experience with interview techniques and investigative best practices
• Excellent written communication skills with a focus on clear, concise report writing
• Ability to work collaboratively with internal partners and external law enforcement agencies
• Proficiency in navigating multiple systems and platforms simultaneously
• High level of integrity, professionalism, and discretion
• Ability to manage multiple investigations while meeting deadlines

• Experience in wireless, retail, or telecommunications environments
• Familiarity with restitution processes and criminal case management
• Knowledge of local and state laws related to theft, fraud, and workplace investigations