Service Manager

F1 LAS VEGAS GRAND PRIX – PREMIUM SERVICE MANAGER

The Formula 1 Heineken Las Vegas Grand Prix has rapidly become a world‑class event in its first three years. This three‑day spectacle attracts a global audience to witness the world’s greatest drivers and cars navigate the iconic Las Vegas Strip at breathtaking speeds approaching 200 mph.

As a member of the Premium Service team, you’ll gain exposure to senior Las Vegas Grand Prix leadership, sell and service exclusive luxury products, and work with sophisticated clientele. The Las Vegas Grand Prix is focused on growing the global brand within North America, and this team will contribute to this success by building strong customer relationships and creating memorable experiences.

LVGP is seeking a commercially oriented, results driven individual to cultivate leads, manage a sales process and execute a strategy to close hospitality and general seating deals with both domestic and international customers. This position will report to the Director, Premium Service.

• Working diligently to ensure a smooth account transition by collaborating with the Premium Sales Team.
• Manages a series of LVGP accounts from purchase, ticket delivery, communication through race weekend. Including intimate relationship building, gifting and special events.
• Work directly with service providers to maintain superior service levels to premium clients.
• Create and execute moments that go above and beyond typical service standards by using unique, personalized client information stored on CRM.
• Execute key touchpoints and communication campaigns to inform all guests of crucial information related to all aspects of race weekend.
• Positively impact overall Member experience by showing consistent responsiveness, attention to detail and multi-tasking to meet various deadlines simultaneously.
• Assist with account management and ticket distribution of client tickets via Ticketmaster’s Account Manager platform.
• Troubleshoot issues as they arise and determine appropriate resolution.
• Manage and execute renewal campaigns as directed by the Director of Premium Service.
• Maintain accurate and timely prospect and customer information in a CRM platform for efficient reporting and historical data purposes.
• Entertain and nurture relationships with clients and prospects through creative methods including but not limited to networking events, speaking engagements, one‑on‑one dinners/lunches, and outside meetings.
• Act as VIP concierge on race weekend for service and management for all premium clients.
• Assist in all areas of event days, such as client communications, way finding efforts, operational needs, hosting clients, phone coverage, etc. to assist in having a successful Las Vegas Grand Prix.
• Assist the Ticket Sales & Service department in various duties as needed.

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company. The FORMULA 1 HEINEKEN LAS VEGAS GRAND PRIX offers unique benefits to the Las Vegas economy and infrastructure.

The development of the racetrack and construction throughout the area has rejuvenated local roads and highways and contributed to economic development in the area through the creation of thousands of jobs.

• Attend sponsored charity events within the local community.
• Assist with event planning and coordination of sales/services related events.
• Other tasks and duties assigned by Supervisor/Management.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Bachelor’s degree from an accredited College or University required.
• Minimum of 3 years of related premium ticket sales experience preferred.
• Exceptional organizational and time management skills with the ability to multitask and execute in a…