Membership Coordinator

Overview

NuSpine Chiropractic, one of the country’s leading healthcare companies, is seeking a part-time Membership Coordinator. This position requires applicants who want to work for a growing, national company with multiple locations throughout the valley. Every day, we assist people of all ages achieve their healthiest, pain-free life as possible. NuSpine offers private, personalized care in an efficient and affordable environment.

• An interest in gaining or already have excellent customer service experience.
• Previous sales experience with strong sales skills.
• A desire to be part of the patients’ healing journey.
• A motivation to be part of a fun, dynamic and growing national healthcare company.

• Social verbal and written communication skills.
• Functional computer skills required, including MS Office programs.
• High school diploma.

The Membership Coordinator executes the new patient experience from the day they inquire about services through their continued months of care. The main objective: generate new patient leads, convert patient leads to new patients, maintain patient memberships and build patient relationships.

• Establishes and maintains effective retention of patients.
• Conducts telephone inquiries/follow-up calls/texts and emails to all leads.
• Conducts follow-up calls to new plan/package holders at 7- and 21-day marks.
• Keeps leads organized in spreadsheets and tracks all points of contact.
• Generates leads through community events such as health fairs, lunch and learns, pop-ups, etc.
• Books leads for initial exam appointments.
• Sends appointment reminders 24 hours prior to appointment.
• Knowledgeable about NuSpine and chiropractic and able to answer all FAQs.
• Able to explain we are a private pay clinic and the use of third-party financers is not allowed
• Ability to sell the competitive advantages of NuSpine.
• Must know the pricing options and plans.
• Displays great customer service.
• Leverage social media accounts in tandem with corporate to generate and contact leads.

• Bonuses for new leads, leads converted to memberships and ongoing referral program.
• Potential for quarterly bonuses based on overall clinic performance.