Coordinator - Leisure Sales

Position Overview

The primary responsibility of the Coordinator – Leisure Sales is to coordinate the various needs of our wholesale partners, individual and groups. The Leisure Sales Coordinator will also assist the Leisure Sales Managers with any projects or events as needed. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Provide quotations for separate small groups that are requested under a wholesale agreement.
• Assist Executive Director of Leisure Sales and Sales Managers with administrative duties to include making reservations on behalf of management for rooms, restaurants, and shows.
• Query monthly results for all Leisure Sales travel partners.
• Manage meeting planners and secure conference space.
• Represent the Venetian at various trade shows on behalf of the hotel.
• Communicate frequently with the wholesale accounts, front office, accounting and other hotel departments by telephone and e-mail regarding day to day challenges including billing, no-shows, guest disputes, requests outside allotment, and other needs of wholesale accounts.
• Assist in analysis and reporting of account performance.
• Conduct weekly audits of all account websites to ensure that rates, copy, photos, promotions, etc. are displayed properly.
• Assist Leisure Sales Managers with the implementation of co-operative marketing and brochure subsidies.
• Assist Leisure Sales Managers with site inspections for wholesale accounts and travel agents.
• Assist Leisure Sales Managers with contracting new accounts and processing all yearly contracts.
• Assist Leisure Sales Managers at local trade shows and industry events to represent the Venetian/Palazzo.

• Answer telephones including each coordinator’s direct line, the main Leisure Sales line and the Leisure Sales Managers line when needed.
• Create and maintain e-files for each account to ensure all account communication is documented and readily available.
• Research and present potential new accounts and travel opportunities to showcase the properties.
• Create, distribute, and track all contract addendums for accounts.
• Create and update rate addendum calendars.
• Create all wholesale group masters in LMS and maintain associated calendars, text and coupons.
• Quote, follow up and confirm all subgroup lead with the assistance of Leisure Sales Managers.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• 1 year of experience in an administrative role.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.