Multi-Unit Manager, East Coast

The Multi-Unit Manager oversees multiple airport and resort retail locations, including food and beverage operations, ensuring strict adherence to elevated food safety, sanitation, waste control, and regulatory standards. This role drives operational excellence and sales performance across all stores, provides leadership to store teams, maintains consistent brand standards, and partners with cross-functional teams to achieve strong financial results while delivering an exceptional guest experience.

Salary: $60,000 - $65,000 annually

Inmotion Key Impact:

• Consumers:
  Experience seamless service, strong product availability, and consistent brand engagement across all locations.
• Store Teams:
  Empowered, coached, and developed to deliver high-quality, consistent execution.

Key Responsibilities:

• Drive sales growth, control shrink, and manage all key operating expenses across assigned locations
• Recruit, develop, and retain high-performing Store Managers and teams
• Provide leadership coaching and ongoing performance feedback to Store Managers
• Determine corrective actions for underperforming stores and build plans to minimize losses.
• Influence commercial and operational decisions through insights, trends, and executional feedback.
• Ensure compliance with company policies, operational standards, and financial controls
• Maintain strong partnerships with airport/resort property management to support smooth operations
• Monitor financial reporting and ensure accuracy, accountability, and profitability
• Ensure teams deliver high product expertise and uphold food safety, waste control, and service excellence
• Oversee merchandising and inventory strategies in collaboration with the Buying team
• Ensure stores are visually compelling, fully stocked, and deliver an elevated customer experience
• Communicate effectively with senior leadership regarding performance, challenges, and opportunities
• Support additional initiatives that drive company objectives
• Responsible for carrying and securely managing keys for store and storage areas, ensuring they are always kept safe and under personal control.
• Follow all company key-control procedures, including completing required training, properly logging and storing keys, never sharing or copying them, and immediately reporting any lost or missing keys

• High School diploma required; bachelor’s degree preferred
• 5+ years of multi-unit leadership experience in retail, airport, or resort environments
• Experience managing high-volume locations with fluctuating traffic and extended hours
• Strong understanding of retail KPIs, labor management, inventory control, and expense oversight
• Ability to operate within regulated environments and partner effectively with property management
• Financially savvy with the ability to analyze performance and drive profitability
• Strong leadership, communication, and organizational skills with the ability to manage multiple priorities

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.