Sales Advisor - Miracle Mile

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. Use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting direct customer service
• Engage with customers to deliver outstanding service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products effectively
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management

• Fashion & Trend Awareness
  Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Use product and fashion knowledge to share relevant information with customers.

• Retain and share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introduction processes and trainings relevant for the role and future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practices and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Follow best practices for in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role

• As a Sales Advisor, you are passionate about fashion and what we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic, collaborative environment applicable to the role
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for inclusive workplaces
• We are a values-driven organization guided by seven values built over 75 years
• Access to Colleague Resource Groups for community and networking opportunities
• Inclusive company culture where you can be yourself at work
• Access to a large global talent community with opportunities for career growth
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave and a community day
• Employee discount at H&M and brand family stores

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $14.00 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for the role at the company's discretion.

H&M may pay more or less than the posted range depending on candidate qualifications. The range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment support. Details may be provided in the privacy notice and related documentation.