Retail Associate

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Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity
  :
  We believe the act of creating together amplifies possibilities.

• Provocative Playfulness
  :
  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome
  :
  We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion
  :
  We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage
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  We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

The Retail Associate champions weirdness, radical inclusion, and the power of creativity to change the world. Reporting to the Retail Manager, the Retail Associate creates an out of this world shopping experience for our guests. Retail Associates will have expansive knowledge of our products, prepare and display merchandise and assist guests with their transactions. We encourage Retail Associate to elevate the narrative within our story world by executing their job duties with a performative and creative flair.

The deadline for submitting applications for this position is February 16, 2026. Meow Wolf reserves the right to extend this deadline if needed.

• Welcome guests to the exhibition and/or gift shop and answer their questions
• Perform job responsibilities with a creative flair that elevates the exhibition narrative
• Deliver a memorable guest experience through exceptional customer service
• Monitor crowds and assist with crowd control to ensure the safety of guests and staff
• Remain knowledgeable on products offered and discuss available options
• Maintain in-stock and presentable conditions throughout the Retail space
• Process POS (point of sale) purchases and merchandise returns
• Receive products and stock the sales floor, including processing incoming shipments, restocking displays, merchandising, etc.
• Collaborate with other team members to create and maintain a pleasant environment for guests
• Comply with inventory control procedures
• Respond to injuries and emergencies appropriately, including reporting incidents to the Manager on Duty
• Fulfill other duties as required or directed by management

• Strong service skills and a welcoming demeanor required
• Basic understanding of sales principles and customer service practices
• Communicate with others to exchange information
• Embody Meow Wolf customer service expectations to enhance guest’s experience
• Learn and operate ticketing and point-of-sale systems
• Follow and enforce safety rules
• Maintain composure in stressful situations
• Adaptable to changes in a fast-paced work environment
• An interest in the arts
• Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays
• Must be 18 years of age or older at the time of hire

• Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
• Prior experience with point-of-sale systems
• Hidden talents that can be employed as part of the persona including but not limited to: singing, dancing, magic, comedy, conversationalist, impersonator, or otherwise
• Bilingual, especially but not limited to English and Spanish

This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights,…