Cigar Retail Clerk Eight Cigar Lounge

JOB OVERVIEW

The Cigar Retail Clerk supports daily cigar retail operations by providing excellent guest service, maintaining the humidor, and offering knowledgeable guidance with professionalism and attention to detail.

This is intended to be an overview of the responsibilities and requirements attributed to the position. It is not intended to be limited to such content, nor does it describe solely what occupies a given day or week.

• Provide courteous, personalized, and consistent guest service, responding promptly and professionally to inquiries, requests, and concerns.
• Work comfortably in an environment where patrons actively smoke cigars.
• Serve as a knowledgeable salesperson, guiding guests through cigar selections and enhancing their overall experience.
• Conduct regular cigar inventories and ensure all cigars are properly secured when not in the immediate area.
• Operate the point‑of‑sale (POS) system efficiently and accurately.
• Handle cash transactions with precision and accountability.
• Maintain the humidor by restocking, rotating, and refacing cigars; ensure displays remain clean, organized, and visually appealing each day.
• Develop and maintain a strong and expanding knowledge of cigars, including brands, profiles, storage, and cutting/lighting techniques.
• Follow all health and safety regulations in accordance with Clique Hospitality standards.
• Other duties as required

This position does not have supervisory responsibilities

• Minimum of 6 months of experience in a retail environment.
• Strong customer service abilities and proficient computer skills.
• Ability to speak and read English proficiently.
• Physically able to walk and stand for extended periods on various surfaces without assistance.
• Professional grooming and appearance consistent with department standards.
• Positive attitude with a self‑motivated, friendly, attentive, and proactive approach to work.
• Ability to follow directions, make quick and sound decisions, and stay organized under pressure.
• Knowledge of health and safety regulations relevant to the retail environment.
• Demonstrated ability to perform a variety of duties with exceptional care, attention, and detail.

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 15 pounds, and must have the ability to push, pull, reach and balance when performing job duties in varying work areas such as confined spaces.

• Work is performed indoors in a climate‑controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Clique Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.