Sales Advisor - Miracle Mile

Job Overview

As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store to actively sell our products, and support customers with guidance and information. You will use your fashion and product knowledge to give customers relevant information for the best experience, work on garment refill and care, presentation, and maintain a clean and tidy sales floor and back‑of‑house while working closely with your store team to deliver an outstanding customer experience.

• Provide excellent customer service: welcome and guide customers and support them with direct service.
• Engage and converse with customers to provide excellent service.
• Guide customers through fashion trends, stories and products in all store areas.
• Effectively promote and sell our products.
• Actively promote the Customer Loyalty App and in‑store sustainability initiatives.
• Represent the H&M brand positively during all interactions.
• Support commercial or operational actions to reach sales targets with store management.

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Use product and fashion knowledge to share relevant information with customers.

• Share service, fashion and store operations knowledge with colleagues.
• Follow all procedures, routines and legal requirements in all store areas.
• Give and receive feedback with colleagues to learn, develop and support each other.
• Participate in onboarding, introduction processes, trainings and courses relevant to the role and future development.

• Complete full garment cycle from unpacking and refill to steaming, ensuring good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back‑of‑house including stockrooms.
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories following visual and commercial guidelines.
• Maintain good stock levels with replenishment routines on the sales floor.
• Uphold best practice for in‑store OMNI services and tech tools.
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role.

• Passion for fashion and the H&M store experience.
• Motivation to give customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, collaborative setting that applies to this role.
• Experience with customer service in fashion, retail or other service‑related industries.

• Value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation and disability.
• Guided by our 7 unique values that have driven our success for over 75 years.
• Access to Colleague Resource Groups for community and networking.
• Inclusive culture encouraging authenticity.
• Global talent community with aspirational career growth.
• Comprehensive benefits: health insurance, wellness and family support, company matched retirement plan, paid leave, community day.
• Employee discount at H&M, Other Stories and COS.

Job Status:
Hourly, Non-Exempt

EEOC Code: SLS

Compensation:
Sales Associate Pay Rate $14.00 per hour**

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at

We use an online assessment tool called Maki to evaluate certain candidate skills for sales advisor positions. The assessment is optional; results are one factor considered alongside your overall application.