Replenishment & Warehouse Lead Ambassador; Leadership​/Key Holder

Overview

Replenishment & Warehouse Lead Ambassador (Leadership/Keyholder Position)

Job Title: Replenishment & Warehouse Lead Ambassador

Reports To: Support Center Manager

Direct Reports: None

Key Interactions: Internal and external guests, Store Manager, Associate Store Manager(s), Lead Ambassador(s), Attraction Director

Position Overview:

The Replenishment & Warehouse lead ambassador will support the operational functions of the store, stockroom, and warehouse; customer queries, adhering to the opening and closing replenishment checklists/SOPs, ensuring the store standards are met throughout the daily shift, performing general stockroom duties and replenishing the sales floor. These duties include receiving, stocking, staging, shipping and transporting merchandise into and out of the stockroom or sales floor.

The role is responsible for cycle counts, ticketing, completing MOS, bi-annual physical inventory counts and maintaining visual standards and stock levels on the sales floor. The Replenishment & Warehouse Ambassador will refer all duties which require manager approval to the appropriate leader on-duty. The Replenishment & Warehouse Lead Ambassador must embrace and role model outstanding guest service and contribute to the high morale of the Ambassador team.

Primary Responsibilities/Accountabilities:

• Act as a role model to the Ambassadors.

• Assist with opening and closing process, ensuring all checklists are complete.

• Assist the Warehouse Manager on-duty with ensuring all Back of House/Warehouse Ambassador breaks and lunches are handled. Maintain position coverage as required by the needs of the business and as specified in the daily schedule.

• Assist Ambassadors with Shipping and POS transactions, to include refunds, voids, returns, out of stocks, etc.

• Assist Back of House Ambassadors by functioning as a source of knowledge about merchandise, current stock and inventory levels via use of our inventory management system.

• Maintain visual standards and follow the plan-o-grams set by the Planners and Visual Merchandise Manager, under the guidance of Associate Managers.

• Ensure key items/top sellers are fully stocked throughout the business day and all sizes are represented on the sales floor.

• Complete all price changes and ticket merchandise prior to staging on sales floor.

• Assist and maintain all storage areas for maximum efficiency.

• Ensure store procedures are followed for maintaining warehouse & stockroom standards and safety.

• Own receiving and unloading of all merchandise, visual fixtures, furniture, equipment, beverages and other supplies pertinent to business operations.

• Assist with deliveries and distribution of merchandise, supplies and materials to appropriate storage areas. (Operator must pass DMV background check annually & Comply to The Coca-Cola Company vehicle policy)

• Participates in organizing and executing the bi-annual inventory and performs scheduled inventory updating/cycle counts.

• Any other duties as assigned by the Associate Manager(s) or Store Manager.

Educational Requirements and

Experience:

Education:

• High school diploma; GED equivalent

Work Experience Requirements:

• Minimum 1-year experience within a fast-paced/experiential retail environment

• Previous supervisory/leadership experience in a retail stocking or warehouse environment

Additional Requirements:

• Must be able to successfully pass drug screen, and criminal background check

• Must be able to successfully pass an MVR (motor vehicle record) check

• Proficient in the use of; hydraulic jack, hand truck, flat-bed, cart, ladder, reticketing supplies, tape gun, box cutter. Forklift experience preferred but not required.

• Physical Demands:
  Frequently required to stoop, stand, walk, climb, lift and use repetitive motions. Frequent lifting of materials/merchandise or equipment, some of which may be heavy (up to 50lbs) or awkward.

Position Requirements:

• Guest Service: Ensures that the guest remains top priority.

• Organization: Ability to organize, prioritize assignments and meet deadlines.

• Accuracy: Ability to achieve accurate inventory control and replenishment standards.

• Work: Must have the ability for heavy lifting up to 50lbs. Must be familiar with and capable…