Host - Chart House

Overview

Overview It is the responsibility of the host to be the first and last impression of the restaurant and provide prompt, efficient, and courteous service. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Overview It is the responsibility of the host to be the first and last impression of the restaurant and provide prompt, efficient, and courteous service. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events and engaging in other friendly mannerisms to provide superior service to the guest.
• Welcome guests immediately, make eye contact and utilize Chart House spiels in accordance with the current Chart House spiel procedures, ensuring all required information is delivered to, and asked of the guest.
• Carry heavy trays efficiently and securely.
• Arrange table and chairs to accommodate guests’ needs.
• Answer the telephone with the prescribed Chart House spiels and proper telephone etiquette.
• Seat guests in accordance with their special needs, at an appropriate pace when escorting them to their tables, engage in friendly conversation, hand menus to guests, spiel the beverage menu, and thank guests for waiting when applicable.
• Able to utilize technology, including the applicable seating systems. These systems require maintaining accurate wait times for guests, accurately recording guest information, seating in rotation, and communicating with Management and fellow employees pertinent guest information, such as birthdays, anniversaries and special requests.
• Promoting the bar area as an option while waiting for a table in the dining room or as a full-service dining experience.
• Knowledgeable of food and beverage menus and plate specifications. Knowledge must be used to ensure proper quality of products, presentation of product to the guest, enhancing the guests’ experiences with recommendations, executing salesmanship of featured items, accuracy of taking and placing orders and superior service.
• Maintain the guests’ table tops; properly set with silverware rolls, chairs and tables in their appropriate places, and supplied with all the appropriate necessities for the guests’ dining experience.
• Assist guests in any requests during their dining experience.
• Assist in smooth transitions between shifts and breaks and maintain the floor plans to ensure superior service to guests during these transitions.
• Knowledgeable of the Chart House Pivot Point system to ensure adherence to the #1 and #2 priority of the system, “hot food” and “cold drinks,” 360, room buddies, and all other aspects of the Pivot Point system.
• Ensure restaurant is sufficiently stocked with rolled silverware, and rolling silverware as necessary.
• Continuously engage in teamwork by offering help to fellow employees and managers to ensure the finest possible service is given to our guests.
• Follows direction efficiently and positively.
• Be courteous and respectful to everyone, and be positive and professional at all times.
• Adhere to all applicable policies and procedures, health, and alcohol laws.
• Maintain the host area organized, sanitized and stocked to PAR guidelines; including floors and “eye of the guest” debris-free.
• Maintain uniform and appearance according to established guidelines.
• Able to assist guests in questions regarding the Golden Nugget and local area.
• Communicate with Management of guest satisfaction, supply needs, or other area of the restaurant in need of attention.
• Always thank guests for choosing Chart House and invite them back.
• Give all lost and found items to the Manager.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are…