Service Crew Member; LOHA GRILL

Service Crew Member (604

LOHA GRILL)

Join to apply for the Service Crew Member (604

LOHA GRILL) role at Stretch Zone

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

The Service Crew Member is responsible for managing the expo and front-of-house guest service line, accurately receiving and communicating guest orders, supporting timely food delivery, and maintaining a clean and organized workstation. This role ensures seamless restaurant operations while delivering exceptional guest service in a fast-paced environment.

• Follow all company policies as outlined in the Employee Handbook.
• Maintain uniform, appearance, and grooming standards.
• Comply with all sanitation and safety procedures; maintain a 90% or higher score on sanitation and safety audits.

• Maintain excellent attendance.
• Arrive at least 10 minutes before scheduled shifts.
• Limit shift swaps/replacements to no more than 5% of scheduled shifts.
• Follow company time-off and illness reporting procedures.
• Maintain a 0% no-call/no-show record.
• Demonstrate professionalism, punctuality, and reliability.

• Provide outstanding guest service; maintain a customer complaint ratio of less than 1 per 100 guests.
• Accurately receive, confirm, and communicate guest orders to the kitchen with 100% accuracy.
• Demonstrate complete knowledge of menu items and specials, including preparation methods, ingredients, portion sizes, side items, and substitutions.
• Check food quality, apply appropriate garnishes, and expedite orders to guests within 1 minute of receiving items from the kitchen.

• Maintain a clean, organized, and well‑stocked workstation.
• Follow proper receiving and storage procedures with 100% accuracy.
• Perform assigned side work accurately and efficiently.
• Complete all end‑of‑shift checkout procedures with 100% accuracy.
• Support a positive team environment by assisting fellow team members as needed.

• Preferred: 18 years of age or older, due to equipment and safety requirements.
• Ability to read, write, and communicate effectively in English.
• Ability to lift and carry up to 50 pounds frequently.
• Strong guest‑service orientation and positive attitude.
• Valid health card or equivalent required.
• Ability to perform basic math calculations and understand units and measurements.
• Ability to stand and walk for extended periods during scheduled shifts.
• Ability to bend, lift, stoop, and perform physical tasks as needed.
• Manual dexterity and hand coordination for efficient plate handling and service speed.

• Availability to work a flexible schedule, including opening, mid‑shift, and closing shifts, weekends, and holidays.
• Willingness to comply with all company policies, procedures, and performance standards.

• 401(k)
• Employee discounts
• Flexible schedule
• Free uniforms

• Entry level

• Full‑time

• Management and Manufacturing

• Wellness and Fitness Services