Server - Gjelina LV

overview

server- gjelina las vegas

hourly pay rate: $ min wage per hour + tips (doe and state)

we define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, hr or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

as a team member of the gjelina group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.

the server is the main point of contact with guest interaction. The server maintains the attitude and energy of bistro service while cultivating a fine dining experience with exceptional food and beverage knowledge. Passion for hospitality and food leads their ability to navigate guest interaction and service with grace.

• to maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• to have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• to be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• to be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• to be flexible, responding quickly and positively to changing environments
• to maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

(other duties may be assigned)

• report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with nevada labor law.
• maintain high standards of appearance and hygiene that include clean clothes, nails, and hair, and no heavy perfumes/colognes in addition to uniform standards.
• knowledge of all dishes on the menu, to be able to identify them and to know their ingredients, wine, and bar menu.
• adhere to all health, safety, alcohol control, and sanitation protocols
• organize, clean, and maintain all server stations
• clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service.
• attend to guest needs throughout the dining room; coursing food orders and sending through the po.s
• run food, drinks, and bus tables in your section throughout service
• complete all assigned side work pre- and post-shift
• attend trainings and pre-shift meetings
• responsible for in-depth knowledge of the cocktail menu and wine list, assisting guests with ingredient knowledge, pairings, coffee/tea program, etc.
• responsible for in-depth knowledge of food menu and ingredients in each dish, vendors and farmers, etc.
• responsible for communicating all guest allergies with a manager. See sop.
• fully understand the floor plan, table numbers, and seat positions for the entire venue.
• supporting the management team in all aspects of in-house service and events
• always suggests alternatives to enhance the guest's food experience.
• prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service.
• communicate clearly with the expo and managers to support with service
• smile…