Cocktail Server - Pool - Seasonal Steady Extra; Linq LV

JOB DESCRIPTION

JOB TITLE
:
Cocktail Server - Pool

POSITION CODE
: 424383 (City wide Multi. PC codes)

GRADE
:
Union - CULINARY

DEPARTMENT
:
Pool and Beach Bars

REPORTS TO
:
Pool General Manager

PAY TYPE
:
Hourly Regular

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: "Create the Extraordinary"
• Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
• Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Beverage Server/Cocktails is responsible for delivering an outstanding guest service by providing timely and courteous beverage service throughout the casino. This role plays a key part in creating a welcoming and enjoyable environment for all guests while maintaining cleanliness and efficiency in assigned areas.

• Warmly greets and professionally welcomes all guests
• Delivers timely cocktail service with friendliness and courtesy
• Maintains cleanliness in assigned areas, promptly clearing glasses and bottles
• Proactively seeks out opportunities to provide service
• Addresses and resolves guest concerns effectively
• Answers guest inquiries and stay informed about property events and attractions
• Completes side work at assigned station, including stocking coffee, glasses, sugar, cream, and dispensers
• Provides fast (20-minute or less round time), friendly, and professional beverage service; carries full trays on each round
• Takes drink orders, communicates with bartenders, assists in drink preparation, and serves beverages to guests
• Keeps workstation clean, organized, and well-stocked
• Follows proper procedures for handling money
• Monitors alcohol consumption and intervenes when necessary, following established guidelines
• Acts as an ambassador of goodwill during shifts and public relations events may appear in promotional photos
• Promotes casino events and property programs
• Collaborate with the Total Rewards Center to support new card sign-up initiatives
• Works cooperatively with beverage servers, bartenders, barbacks, supervisors, and slot staff
• Delivers personalized service and uses guest names to enhance the experience
• Resolves service issues in accordance with company guidelines
• Meets attendance standards and complies with all regulatory, departmental, and company policies

• Must be a minimum of 21 years of age or older
• One year of previous high-volume cocktail service experience
• At least one year of direct customer service experience in a guest-facing role
• Excellent customer service and communication skills
• Ability to initiate and engage in professional, friendly conversation
• Must present a polished and pleasant appearance that is approachable to guests
• Availability to work any day of the week and any scheduled shift
• Ability to work well with co-workers and contribute to a team-oriented environment
• Must present a well-groomed appearance
• Work requires knowledge of tray service and cocktail ingredients
• Work requires schedule flexibility, which may include nights, weekends, holidays, and overtime as needed

• Requires continuous standing and walking throughout the shift while carrying a tray weighing up to 20 lbs
• Must be able to lift and carry up to 20 lbs regularly
• Must be capable of working in extreme heat during summer months
• Must be able to remain on feet for the entire duration of the shift
• Must be able to access service areas to retrieve beverage orders
• Must be able to communicate effectively over the telephone in environments with loud background noise
• Must be able to stoop, bend, and reach as needed
• Requires manual dexterity to write drink orders, prepare beverages,…